Eaton's ES AMER ESS division is currently seeking a Contract Order Manager. This role is based out of Raleigh, NC.

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Eaton's Electrical Critical Power & Digital Infrastructure division is currently seeking a Contract Order Manager to join our team. This position will be a hybrid office/remote role as long as you live within 50 miles of our Raleigh, NC facility.

Eaton's Electrical Critical Power & Digital Infrastructure Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our employees deliver mission-critical solutions to our customers' most challenging energy management requirements.

Position Overview:
The Order Manager will be responsible for supporting our internal and external service sales teams.

In this function you will:

• Review and enter all orders accurately, utilizing dashboards to ensure correct processing, credit release, and timely invoicing and payment.
• Conduct follow up calls with channel partners and provide phone support to customers as needed.
• Analyze customer support requests and apply the appropriate level of urgency to ensure timely resolution.
• Apply in depth knowledge of Eaton systems, service offerings, products, and policies to support order entry, sales channels, and the customer base.
• Establish and maintain professional working relationships with Eaton authorized representatives, resellers, internal sales teams, and management.
• Collaborate with project management scheduling, credit, dispatch, technicians, and legal teams to resolve order related issues.
• Research and process credit requests in accordance with management approval.
• Complete moderately complex assignments requiring independent judgment, problem resolution, and thoughtful recommendations.

Qualifications:

Required Qualifications:
• Bachelor's Degree from an accredited institution is required.
• Minimum of 2 years of experience in customer support, supply chain, or related business experience required.
• Must be legally authorized to work in the United States without company sponsorship.
• Relocation is not offered for this position. Only candidates within a 50 mile radius of Raleigh, NC will be considered.

Preferred Qualifications:
• Proficient with computer and software tools - including advanced Excel capabilities, advanced database knowledge (SAP, Salesforce) and other CPS related software programs.
• Previous experience in order management, logistics or customer support.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2