About the Role

As a Contract Management Lead, you will build, lead, and continuously improve OpenAI's AI-led contracting help desk-a new capability designed to scale contract drafting, review, negotiation, and lifecycle management without significantly increasing headcount. You will own the service strategy, operating model, delivery oversight, coordinator enablement, workflow design, and performance tracking. Sourcing coordinators will manage day-to-day negotiations and agreement execution; you will ensure they have the tools, playbooks, training, guidance, and escalation support required to deliver timely, consistent, and well-governed outcomes.

This is a builder-operator and service-ownership role for someone who combines strong commercial contracting and legal-language fluency with a product-management mentality. You will be hands-on in building the systems, playbooks, AI-enabled workflows, and reporting that support the contracting desk-not in personally negotiating every agreement. You will use a contract lifecycle management (CLM) platform as the central system of record, connect it with procurement tools and contract repositories, and partner with Legal, Procurement, Engineering, sourcing coordinators, and CLM technology partners to pilot, evaluate, and improve emerging AI capabilities. Your work will turn contracting into a trusted, measurable, continuously improving service.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the product vision and roadmap for an AI-led contracting help desk, translating user needs into a scalable, measurable service for contract intake, triage, and lifecycle management.
• Build and continuously improve the AI-enabled contracting framework, including agent-assisted drafting, clause and fallback recommendations, negotiation guidance, risk detection, and human-in-the-loop escalation.
• Own the contract lifecycle management (CLM) platform and system of record, including workflows, approved templates and playbooks, metadata, reporting, and integrations with procurement tools and repositories.
• Enable sourcing coordinators to lead day-to-day negotiations and agreement execution through effective training, clear ownership, service levels, and operational support.
• Partner with Legal, Procurement, Engineering, Security, Privacy, and Finance to define approval guardrails, resolve escalations, and deploy AI responsibly.
• Pilot emerging contract lifecycle management and AI capabilities; measure cycle time, automation, quality, coordinator delivery, and stakeholder adoption; and use those insights to improve the service.

You might thrive in this role if you:

• Bring an AI-forward mindset, with experience building or deploying AI-enabled agents, automation, or decision-support workflows and a practical understanding of evaluation, human review, confidentiality, and operational safeguards.
• Think and operate like a product manager: identify user needs, define a roadmap, prioritize workflows, launch pilots, and continuously improve the experience using data and feedback.
• Bring strong commercial contracting and legal-language judgment; a JD, law degree, or comparable legal background is strongly preferred, but exceptional equivalent experience is welcome.
• Have implemented or owned a contract lifecycle management (CLM) platform and can design templates, clause libraries, integrations, reporting, and scalable workflows.
• Can build and run a service model that enables sourcing coordinators, clarifies ownership, tracks delivery, and escalates risk without personally owning every negotiation.
• Build trusted cross-functional partnerships and bring structure, speed, and sound judgment to ambiguous, high-stakes operational problems.