**Indeed users: if applying via mobile device using the "Apply Now" feature, you will still need to visit our career page to complete your application**Cooper-Booth Wholesale Company (CBW), established in 1865, is a family-owned, full-service distributor serving retailers in the Mid-Atlantic region. With a legacy of growth through acquisitions and a commitment to excellent service and value, CBW is now one of the Top 10 leading convenience store wholesalers in the U.S.
Summary: The Continuous Improvement Manager is responsible for leading and facilitating cross-functional initiatives that drive operational excellence across all departments within the organization. This role plays a critical part in improving quality, service, productivity, effectiveness, cost efficiencies, and safety. Using Lean, Six Sigma, and data-driven methodologies, this individual works collaboratively with leaders and teams to identify improvement opportunities, implement sustainable solutions, and foster a culture of continuous improvement throughout the organization.
Essential Duties and Responsibilities: other duties may be assigned- Lead, coordinate, and facilitate process improvement projects across multiple departments (e.g., warehouse, transportation, customer service, IT, sales, procurement, finance, HR).
- Conduct thorough analyses of operational performance, identifying inefficiencies, quality issues, and safety risks.
- Use Lean, Six Sigma, and other process improvement methodologies to develop and implement solutions that improve workflow, reduce waste, and enhance customer satisfaction.
- Partner with departmental leaders to establish KPIs, track progress, and drive accountability for improvement initiatives.
- Serve as a change agent by promoting a culture of continuous improvement and employee engagement across the enterprise.
- Standardize successful practices and assist in the documentation of SOPs (Standard Operating Procedures).
- Design and facilitate workshops, Kaizen events, process mapping sessions, and root cause analyses.
- Build dashboards and reporting tools that provide actionable insights for leadership.
- Mentor and train employees at all levels in process improvement tools and techniques.
- Lead cost reduction and productivity enhancement initiatives that contribute to the company's financial goals.
- Ensure projects are completed on time, within budget, and aligned with strategic priorities.
- Collaborate with HR and department leaders on employee training and development related to process improvement
Qualifications: - Strong knowledge of Lean, Six Sigma, or other process improvement methodologies.
- Experience working across functional areas in a collaborative, leadership-driven environment.
- Demonstrated success in managing and executing cross-functional improvement initiatives.
- Proficiency in Microsoft Office Suite, data analysis tools, and project management software.
- Excellent communication, facilitation, and interpersonal skills.
- Strong problem-solving ability with a bias for action and results.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience in the convenience store, foodservice, or wholesale distribution industry.
- Working knowledge of Microsoft Dynamics 365 or other ERP systems.
- Change management or organizational development experience
Education and Experience: - Bachelor's Degree in Business, Industrial Engineering, Operations Management, or a related field.
- Minimum of 5 years of experience in a process improvement, operations, or project management role, preferably within a distribution, logistics, or supply chain environment.
- Equivalent combination of education and experience.
Certificates and Licenses:- Certified Lean Practitioner
- Black belt, green belt preferred
