Responsible for developing short and long-term strategies for the operation that will drive KPI achievement and process efficiency. They will facilitate progress and reduce costs, by reviewing and revamping workflow inefficiencies. This position will also be responsible for measuring and driving the performance of an assigned customer program, including key performance metrics, production, quality, and customer communication, including formal presentations that speak to process improvements and over all operational efficiency.
1st Shift: 7:00AM - 4:30PM, Monday-Friday
Responsibilities- Determine a baseline of operational performance today and be the driver behind development and execution of operational excellence plans.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance and improvements.
- Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
- Identify areas of non-conformance and develop remedial plans.
- Work with the Program Management team to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
- Conduct regular meetings with Operations/Business managers to continuously address areas of improvement.
- Other duties as assigned.
Required Skills and Experience- 2-4 years experience in Program, Project, or Operations Management in a fast-paced operation.
- 2+ years experience within a high volume supply chain/distribution operations and logistics environment.
- Six Sigma experience
- Must be an organized, detail oriented, and self-motivated.
- Strong analytical, problem solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Have the ability to work independently and as part of a team.
- Proficiency in MS Office (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
Preferred Skills and Experience- Previous experience in the telecommunications or cable industries.
- Previous experience with quality systems a plus.
- PMP Certification.
Educational Requirements- Bachelor's degree in Business, Project Management, Supply Chain or a related discipline
Physical Demands and Working ConditionsYou will love working in our family-oriented company! When you join our family, you will enjoy perks such as:- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Authorization- United States (Required)
- Must be 18 years of age
