Contact Center Director of Sales, to lead our consumer and business telesales operations. This role is responsible for driving sales growth, operational performance, leadership development, and strategic execution across a high-volume contact center environment.
BenefitsEligible employees may have access to:
- Medical, dental, vision, and life insurance benefits.
- 401(k)
- Paid time off, paid sick leave, and company holidays.
- Employee Assistance Program (EAP).
- Verizon discounts, sales contests, and performance incentives.
- Career development, advancement opportunities, and paid training.
- Same day pay options.
Key Responsibilities- Lead, coach, and develop managers and frontline teams.
- Drive sales performance, revenue growth, and conversion results.
- Oversee contact center operations, customer experience, and workforce planning.
- Manage KPIs, performance accountability, and continuous improvement initiatives through data.
- Provide strategic direction for training and leadership development.
- Lead cross functional Initiatives.
- Build strong partnerships with Verizon and key business stakeholders.
- Collaborate across departments to achieve company goals and drive business results.
Qualifications Required:- 7+ years of leadership experience in sales, customer operations, contact centers, telecommunications, retail, or a related field.
- Proven success leading leaders and driving sales and operational performance.
- Strong experience with KPI management, analytics, and team development.
- Excellent communication, organizational, and decision-making skills.
Preferred:- Telecommunications or wireless industry experience.
- Experience leading consumer and B2B sales teams.
- High-volume contact center leadership experience.
- Experience working with major carriers, vendors, or strategic business partners.
- Experience leading organizations of 100+ employees.
Apply today and help shape the future of Russell Cellular's contact center sales and customer experience operations. 
