Position Summary:

Develops and implements solutions around complex business challenges. Identifies opportunities to standardize, streamline, or enhance existing business projects and initiatives. Acts as a subject matter resource to ensure compliance with processes, procedures, and regulatory requirements. Maintains quality service standards set by the department.

Minimum Qualifications (Education, Experience, Skills)

• Bachelor's Degree in Business Administration or related field or equivalent education or work experience.
• 3 years of operations or process experience in a lending department, or relevant working knowledge of the lending process.
• Working experience in a financial services environment.
• Demonstrated experience analyzing data, identifying trends, and recommending solutions.
• Ability to work effectively under pressure and with heavy workloads.
• Professional and effective interaction, verbal and written communication skills.
• LoansPQ and/or Symitar experience desirable.

Essential Duties and Responsibilities

• Identifies opportunities and/or implements business solutions to meet operational needs.
• Researches, develops, implements, and administers rules, requirements, processes, and procedures, ensuring adherence with established goals and objectives.
• Prioritizes workload to ensure deadlines are met. Maintains communication with Consumer Lending areas to include management regarding status of projects and initiatives.
• Collaborates with business partners to facilitate the development of business rules and operational requirements.
• Develops effective business controls and testing strategies, and assists with test execution, defect prioritization and resolution.
• Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation.
• Develops and manages consistent execution of changes and enhancements to system logic, rules, and behavior.
• Participate in AML/BSA compliance training as assigned. Adhere to Credit Union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Monday-Friday - 8:00am-5:00pm
Weekends and nights, as needed
Full time - 40 hours/week