All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
- Paid Time Off from Day One
- 403-B Retirement Plan
- 4 Weeks 100% Paid Parental Leave
- Career Development
- Whole Person Well-being Resources
- Mental Health Resources and Support
- Pet Benefits
Schedule: Full time
Shift: Day (United States of America)
Address: 900 HOPE WAY
City: ALTAMONTE SPRINGS
State: Florida
Postal Code: 32714
Job Description:Contributes to and follows robust standards for effective delivery of consumer experience initiatives, ensuring consistency in communication. Develops and executes approved communications approach, including alignment across all consumer teams. Builds engaging and effective messages that share the who, what, when, and why of change initiatives. Creates a wide variety of communication content and materials targeted at all levels of the organization, delivered through multiple channels. Communicates sustainment plan approach for each initiative at appropriate levels. Other duties as assigned. Collects, analyzes, and interprets qualitative and quantitative data to understand stakeholder motivations, preferences, and opinions. Supports coordination of asset and collateral design for activations, ensuring consistency and brand standards. Drives engagement and visibility into corporate and division consumer experience initiatives, supporting integration needs for operations activations. Manages planning and deployment of change management strategies for new initiatives across the region. Tracks project milestones and deliverables across consumer integrations. Establishes and manages governance standards for experience integrations, constantly evaluating effectiveness. Develops, communicates, and manages project requirements and timelines to ensure proper completion and on-time delivery.
Knowledge, Skills, and Abilities: • Strong communications skillset with demonstrated experience in building matrixed partnerships to achieve results [Preferred]• Competency in project and change management, working in a fast-paced and complex environment [Preferred]• Big picture thinker, with ability to navigate the detail when needed [Preferred]• Excellent verbal and written communication skills...able to develop effective and succinct presentations [Preferred]• Experience developing communication plans and toolkits for highly visible projects [Preferred]• Experience developing intranet/website pages to effectively communicate with others, ability to quickly learn SharePoint techniques and site building [Preferred]• Strong organizational skills [Preferred]• Strong public presentation skills [Preferred]• Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work [Preferred]• Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate [Preferred]• Ability to establish and maintain strong relationships, influencing others; Ability to quickly build relationships and diplomatically negotiate common approach; Ability to interact with all levels of management; Ability to work collaboratively and individually to achieve stated goals [Preferred]• Ability to tell a great story - bringing audiences along so that ideas, concepts, and projects can move forward [Preferred]• Familiarity with patient experience tools and technologies, such as CX platforms, analytics tools, and CRM systems. [Preferred]• Strong background in consumer analytics and experience communicating insights up and down the organization. [Preferred]• Experience working with Epic. [Preferred]• Self-directed with excellent team building skills [Preferred]• Proficiency in Microsoft Office Suite [Preferred]
Education: • Bachelor's [Required]
Field of Study: • in Business, Healthcare or Related Field
Work Experience: • 5+ in healthcare or related field [Required]
Additional Information: • N/A
Licenses and Certifications: • N/A
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$84,531.20 - $157,248.00
