Intuit Inc

Consumer Group Expert Services Operations - AI & Technology Enablement

Intuit Inc • $137K — $186K *
San Diego, CA 92154In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in technology operations, product partnerships, or business operations, preferably in customer success or service delivery.
  • Proven track record in managing operational technology stacks and escalation systems to achieve business outcomes.
  • Familiarity with AI/ML tools and customer relationship management (CRM) systems, with specific knowledge of Intuit Assist being advantageous.
  • Experience can come from formal education, industry certifications, or extensive hands-on practice in relevant fields.
  • Strong technical acumen and ability to diagnose operational problems efficiently.

Responsibilities

  • Manage technology stack and tooling for the Center of Excellence (COE), ensuring systems facilitate operations without friction.
  • Own the design and infrastructure of a cross-organization escalation process, making issues actionable for leadership.
  • Represent COE in product and engineering discussions, ensuring alignment of technology investments with operational needs.
  • Stay updated on AI product roadmaps, creating frameworks for COE to adopt new tools effectively.
  • Oversee internal support workflows and process documentation to enhance COE's operational efficiency.
  • Identify emerging technologies to improve operations, testing new capabilities and sharing insights with the team.

Benefits

  • Comprehensive benefits package including bonus and equity rewards options.
  • Focus on career development through extensive learning opportunities.
  • Supportive and inclusive company culture with emphasis on collaboration and teamwork.
  • Commitment to fair pay and regular compensation assessments based on diverse metrics.
Full Job Description
The Expert Network's ability to operate efficiently and stay ahead of what's possible for how we serve customers depends on having the right technology infrastructure in place. As our AI & Technology Enablement lead, you'll own that layer for Center of Excellece - managing the systems and platforms the team runs on, governing the escalation ecosystem that surfaces and resolves critical issues across the organization, and representing the Expert Network's interests in conversations with product and engineering teams about where technology investment should go. You'll also lead COE's readiness as AI capabilities continue to mature within Intuit, building the frameworks that position the Expert Network to adopt new tools effectively as they become available.

This role is well suited for someone who operates comfortably at the intersection of technology and operations - someone who can translate technical complexity into operational clarity, build credibility with product and engineering partners, and see technology not as the end goal but as the lever that enables experts to do their best work.

Responsibilities

  • Tech Stack & Tooling Operations - Manage and govern the full technology stack supporting COE day-to-day operations. Partner with IT and product teams for access, integrations, and support. Ensure systems enable rather than create friction for COE teams and the experts they support.
  • Escalation Ecosystem - Infrastructure & Process Design - Own the technology infrastructure and process design for the cross-org escalation system. Ensure escalations across the Expert Network are tracked, routed, and resolved systematically. This is the infrastructure that makes escalation intelligence visible and actionable for COE leadership and Service Delivery.
  • Tech Team Partnerships - Represent COE's interests in product and engineering conversations. Ensure COE needs are reflected in roadmaps and technology investments align with expert experience goals. Build strong working relationships with key product teams early in Year 1 - this role's effectiveness depends on earning a seat in those conversations.
  • AI Integration & Readiness - Stay ahead of Intuit's AI product roadmap as it relates to expert and COE workflows. Develop a readiness framework that positions COE and the Expert Network to adopt AI tools as they mature. Partner with Engagement Governance & Adoption on adoption; own the technical readiness side.
  • Support Function Operations - Manage internal COE support workflows, process documentation, and tooling. Ensure the COE team itself operates efficiently. Own the operational infrastructure that supports COE's internal function.
  • Innovation & Continuous Improvement - Identify opportunities to use emerging tools and technologies to improve COE and expert operations. Test and evaluate new capabilities - particularly AI tools - for applicability to COE's work. Share knowledge with the broader COE team to build collective technical capability.


Qualifications

Experience & Industry Expertise
  • 5-7 years of experience in technology operations, IT operations, product partnerships, business operations, or related fields; experience supporting customer success, service delivery, or large workforce organizations preferred.
  • Demonstrated experience managing operational technology stacks, escalation systems, or cross-functional tech partnerships - with ownership of both the infrastructure and the business outcomes it enables.
  • Familiarity with AI/ML tools, Intuit Assist or similar AI platforms, CRM/CSMS tooling, or escalation management systems a meaningful plus.

Educational Background
  • We value knowledge and skills built through experience. Whether your background comes from formal education, industry certifications, professional development, or years of doing the work, what matters is the expertise you bring. Relevant domains include technology operations, IT operations, product partnerships, business systems management, or escalation ecosystem design.

Customer-Centered Mindset
  • Understands that technology is only valuable if it enables experts to do the best work of their lives and customers to get the help they need. Evaluates every technology decision through the lens of expert and COE operational impact.

Technical Acumen & Complex Problem Solving
  • Quickly learns and governs tools relevant to COE operations. Applies sound judgment on when to build, buy, or partner. Contributes to AI integration readiness by staying ahead of the tooling roadmap and translating it into a practical COE readiness framework.
  • Rapidly diagnoses root causes for operational or technology problems. Uses multiple sources to assess effectiveness and drive improvement. Comfortable with the complexity of a cross-org escalation ecosystem.

Connect Strategy with Execution
  • Connects COE's technology priorities to operational outcomes for all Service Delivery leaders. Ensures the tech stack serves strategic direction and represents COE's needs in product conversations with enough credibility to influence roadmaps.

Leadership & Collaboration
  • Strong cross-functional partnership with IT, product and engineering teams, Expert Change & Readiness Management (ECRM), Engagement Governance & Adoption, and COE leadership. Translates technical complexity to non-technical audiences. Builds trust with product and engineering partners by being a precise, reliable voice for COE's operational needs.

Execution Orientation

  • Proven ability to manage multiple workstreams in a fast-paced, seasonal environment, delivering measurable business impact. Proactive in anticipating dependencies, risks, and resource gaps, working swiftly to resolve them.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $137,500 - $186,000
Mountain View, CA $147,500- $199,500
New York $131,500- $178,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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