Cognizant

Consulting Manager - Workforce Scheduling and Management

Cognizant • $135K — $160K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience in retail environments, with roles such as associate, team lead, or store manager.
  • 5+ years managing complex B2B or enterprise SaaS products related to Workforce or Human Capital Management.
  • Ability to make data-driven product decisions while collaborating with cross-functional teams.
  • Familiarity with algorithmic systems and demand forecasting models in WFM contexts.
  • Strong analytical skills to assess labor metrics and financial implications for executive stakeholders.

Responsibilities

  • Define and execute a multi-year product roadmap for retail scheduling systems.
  • Conduct user research to gather insights from store leaders and staff about their scheduling challenges.
  • Collaborate with Data Science and Operations to develop predictive scheduling models compliant with labor laws.
  • Act as a liaison among IT Engineering, Data Science, Retail Operations, and Corporate Finance.
  • Manage the rollout strategy for system updates to ensure smooth adoption by retail teams.

Benefits

  • Medical, dental, vision, and life insurance coverage.
  • 401(k) plan with contributions.
  • Employee stock purchase plan available.
  • Access to an employee assistance program.
  • 10 paid holidays plus PTO.
  • Paid parental leave and fertility assistance offered.
  • Opportunities for learning and development through certifications and programs.
Full Job Description
About the role
As a Product Management Consultant - Retail Store Systems & Labor Optimization, you will make an impact by leading the strategy and execution of client's store scheduling and workforce management (WFM) platforms. You will be a valued member of the consulting team and work collaboratively with managers, primary teams, and other stakeholders and clients.

In this role, you will:
  • Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
  • Conduct user research with store managers, regional leads, and associates to translate their pain points into actionable product requirements.
  • Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws.
  • Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
  • Own the roll-out strategy for system updates, ensuring store operations teams are equipped for high adoption rates and minimizing friction during product launches.

Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 2-3 days a week in a client office in New York, NY. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered
  • Experience working inside retail stores (as an associate, team lead, or store manager), with firsthand knowledge of how scheduling impacts morale, turnover, and customer experience.
  • 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
  • Proven ability to own a domain using strategic frameworks, making decisive, data-driven product choices while empowering cross-functional experts.
  • Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
  • Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.

These will help you succeed
  • Deep cognitive empathy and the ability to conduct user research that translates operational pain points into actionable product requirements.
  • Experience leading cross-functional teams and serving as a strategic bridge between technical and business stakeholders.
  • Demonstrated success in change management and driving high adoption rates for new systems in retail environments.
  • Analytical skills to evaluate labor optimization models and compliance with local labor laws.
  • A vivid understanding of the store environment and the ability to balance business needs with associate experience.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Compensation
  • $135,000 - $160,000
  • This position is eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans

Benefits
Include applicable items based on the eligibility of the role:
  • Medical, dental, vision and life insurance
  • 401(k) plan and contributions
  • Employee stock purchase plan
  • Employee assistance program
  • 10 paid holidays plus PTO
  • Paid parental leave and fertility assistance
  • Learning and development certifications and programs

Post closing date
Applications will be accepted until 6/30/2026

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Information Technology
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ
CTSH
* Ladders Estimates

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