Dell

Consultant, Technical Account Manager

Dell$162K — $210K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • U.S. Citizen eligible for Department of Energy (DOE) site access
  • Expertise in Dell Technologies hardware, especially PowerEdge platforms
  • Experience in project and operations management
  • Deep understanding of NVIDIA GPU technologies
  • Advanced skills in Linux system administration for HPC environments

Responsibilities

  • Serve as the primary contact for the U.S. Government support services
  • Manage 24x7 warranty support activities including coordination and technical resolution
  • Identify resources to meet customer technical needs and objectives
  • Develop tailored customer support plans and maintain relationships
  • Contribute to warranty and maintenance strategies through direct participation

Benefits

  • Comprehensive health support
  • Unique benefits tailored for Dell Technologies team members
  • Opportunities for personal and professional development
  • Access to a collaborative work environment
  • Engagement in meaningful and impactful work
Full Job Description
Job Description

Consultant, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Consultant on our Technical Account Manager Team in Berkeley, California (onsite at Lawrence Berkeley National Laboratory 5 days/week).

What you'll achieve

As a Consultant in Technical Account Management, you'll be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You'll also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You'll collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

You will:
  • Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies; You will work at the customer site 5 days per week
  • Be at the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements
  • Help to identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer's implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization and integration of the solution
  • Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement
  • Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions


Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:
  • U.S. Citizen; eligible for Department of Energy (DOE) site access
  • Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management with proven experience supporting large-scale HPC or high-density compute systems, with solid understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power/cooling considerations
  • Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables
  • Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics
  • Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning


Desirable Requirements:
  • Familiarity with high-performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics
  • Experience with Linux-based HPC clusters, provisioning frameworks (xCAT, Bright, Warewulf), cluster observability tools and a strong background in out-of-band management (iDRAC, OpenBMC, Redfish) and hardware-level diagnostics


Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $162,350 - $210,100.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

Dell Careers

Joining Dell means becoming part of an innovative technology company that leads with digital solutions, services, and devices. At Dell, we're committed to bringing together the brightest minds to foster innovation, leadership, and professional growth. Our diverse team of experts is dedicated to creating an inclusive culture that promotes career advancement and lifelong learning.

Opportunities at Dell

Explore a world of job opportunities with Dell, where we prioritize diversity, equity, and inclusion. Whether you're looking for a full-time position or an internship, Dell offers a dynamic work environment with benefits that support both your professional and personal life. Our team is our strength, and we invest in each member through comprehensive benefits and diversity training programs.

Work You’ll Do

At Dell, you will collaborate with skilled professionals to drive technological advancements and lead transformation projects across various industries. Our commitment to innovation and customer satisfaction makes Dell a unique place to advance your career. You'll have the chance to work on pioneering projects that integrate technology and strategic thinking.

Join Our Team

Dell is hiring! We are looking for passionate, curious, and innovative team players. Search open positions that match your skills and interests. We value the diversity of thought and experience and encourage applications from individuals with varied backgrounds and perspectives.

Professional Growth and Development

Dell supports your career journey with robust training programs, leadership development opportunities, and access to global networks. Our employees are encouraged to take ownership of their career paths with the support of Dell’s resources to achieve personal and professional goals.

Innovate with Us

Engage in work that matters with a team that values innovation and problem-solving. At Dell, you’re not just filling a position; you’re part of a community that challenges the status quo and pushes for groundbreaking solutions.

Internship Programs

Start your career with a Dell internship and gain invaluable industry experience. Our internships offer a chance to develop your skills, work on real projects, and network with professionals. Dell’s internships can be a stepping stone to full-time employment and a successful career in the tech industry.

Benefits of Working at Dell

Dell employees enjoy a range of benefits that include health care, employee discounts, and flexible working arrangements. We understand the importance of a work-life balance and provide our team with the support they need to be successful both at work and in their personal lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Dell.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a job at Dell today. Discover how your expertise can help us create technologies that drive human progress.

Dell Careers Blog

Read our careers blog to stay informed about the latest company news, employee stories, and insights into the future of technology and employment at Dell. Join Dell and be a part of a team that values innovation, leadership, and a diverse and inclusive workplace. Explore the endless opportunities to grow professionally and personally as we continue to drive human progress through technology.
Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

Similar Jobs

More Jobs at Dell

More Technical Services Jobs

Find similar Consultant, Technical Account Manager jobs: