Full Job Description
DUTIES: Responsible for the design, customization, and administration of SaaS platforms and custom tools to enable superior customer experience and optimize operational efficiency; customize project management tools (e.g., ServiceNow, Smartsheet) and develop custom software solutions to optimize operational workflows, automate processes, and enhance user experience across a global landscape; collaborate with cross-functional stakeholders to gather and analyze requirements for new tools or enhancements, and conduct thorough testing and debugging to ensure tools meet quality standards; provide ongoing maintenance, updates, and technical support; manage Single Sign-On (SSO) integration and license utilization; ensure all developed tools adhere to stringent IT security protocols and global software compliance and clearance processes; create and maintain user manuals, technical documentation, and training materials to support effective tool adoption and functionality.
REQUIREMENTS: Bachelor's or foreign equivalent degree in Technology, Computer Science, Information Systems, Business Administration, or a related field, and 4 years of experience in the job offered or as a Web or Tool Developer, Data Analyst, IT/Data Project Manager, or in a related/similar position. Experience therein to include 4 years in software development or scripting, including web or tool development, API integration, and customizing platform functionality using JavaScript, Python, and SQL; 4 years with requirements gathering, testing, and documentation; 2 years with end-to-end SSO integration, enterprise license management, IT security protocols and global software clearance processes, advanced data analysis and BI solutions using Tableau or Power BI, or platform-native capabilities to track operational efficiency and key performance indicators; and 2 years in the customization, implementation, and administration of Enterprise Project Management platforms including Smartsheet and ServiceNow. May also work at Verizon's office in New York, NY. Hybrid role, ability to work from home.
RATE OF PAY: $140,110 to $150,000 per year.
Must Reference: Job code SHGUPA-W
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
