The Consultant role is a subject matter expert responsible for the configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers, while also providing strategic guidance to design and deliver secure, scalable Microsoft-based environments. This role partners with clients to translate business requirements into effective solutions and ensure successful implementation, optimization, and ongoing support.

• Assistance in configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.

• Responsible for work assignments from Project Managers and/or technical leaders

• Deliver Microsoft-based consulting engagements from design through implementation and support

• Work with and develop expertise in many enterprise data infrastructure products from one or more of the following vendors: Aruba, Avaya, Five9, Cisco, HP, Microsoft, NetApp, Palo Alto, VMware, and EMC.
• Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
• Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
• Attending seminars as requested by the Professional Services Management Team.
• Travel: To Customer sites as needed. Access to a vehicle is required.
• Interact with clients to resolve any issues before, during, or after service engagements.
• Schedule on-site visits, when necessary, in accordance with the customer contract.
• After hours/weekend trouble escalations and scheduled work when needed.
• Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
• Acquire technical certifications per training plan.
• Support presales with solution scoping
• Offering development, validating new solutions and creating technical runbooks
• Mentoring junior technical resources
• Other responsibilities as assigned.

• Bachelor's Degree preferred.
• 7+ years of consulting experience that is directly related to the duties and responsibilities specified.
  • Design and implement Microsoft security solutions across Microsoft 365, Azure, and hybrid environments
  • Deploy and configure Microsoft Defender, Entra ID, and Purview security and compliance capabilities
  • Deliver end-to-end Microsoft solutions across Microsoft 365, Azure, and hybrid environments
  • Gather and translate business and technical requirements into scalable Microsoft architectures
  • Provide technical advisory services aligned to Microsoft best practices and reference architectures
  • Stay current on Microsoft technologies, roadmap, and emerging capabilities
  • Perform identity and access management design, including Conditional Access and MFA strategies
• Architect experience with the ability to collect and develop business and technical requirements.
• Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
• Demonstrated verbal and written communication skills and the ability to multitask are essential.
• Comfortable, poised, and affable with customers from end users to senior level executives.
• Candidates must have strong interpersonal as well as analytical troubleshooting skills.
• Ability to work evenings and weekends as required during client cutovers.
• Must be able to effectively work in a team environment.
• Organizational skills and multitasking are required for independent work.
• Excellent verbal and written communication skills.
• Must have reliable transportation.
• Must supply reliable cell phone.
• At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.)     
• Current Microsoft certification highly preferred

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!