The role

If you love working with customers and empowering them to solve complex business problems with data, this is the role for you.

We're looking for a Consultant to join our Commercial Operations team and drive our client engagement model. You will operate as a Tyba expert on battery storage and use that expertise to support our commercial objectives. You will onboard, support, and nurture customer relationships end-to-end, from product education to ongoing consulting and analytics services, while collaborating closely with Sales, Marketing, Product, Policy, and Engineering teams. Your work will help ensure our products deliver tangible business outcomes for both prospective and current customers. The ideal candidate has experience in customer-facing roles, absorbs complex technical concepts quickly, and communicates them clearly to customers and executives, both in polished written materials and in live discussion. Experience in energy-related roles is helpful but not required.

Responsibilities

• Own the end-to-end experience of our customers.
  
  • Serve as the primary point of contact for strategic customer accounts, including facilitating customer meetings, providing product education and support, triaging product requests, orchestrating customer-specific analyses, and owning key stakeholder relationships.
  • Drive customer onboarding and technical implementation processes, including management of complex asset and market integrations.
• Conduct technical analyses working with both internal / external APIs and large timeseries datasets.
• Serve as a subject matter expert on company products and relevant power market, utility, and state programs that impact modeling.
  
  • Develop and maintain internal BI tools to conduct analyses to support sales opportunities and customer engagements.
  • Research relevant incentive programs and regulations to support Tyba's customers.
• Be the voice of the customer to the company on how we can better serve customers to maximize value and retention; as part of this, you will provide feedback to Product and Engineering teams to inform our product development.
• Support Tyba Sales and Marketing teams with business development through your battery storage expertise and domain knowledge.

Required Skills

• 3+ years of experience, ideally in consulting or customer-facing roles.
• Independent learner who ramps quickly on unfamiliar, technical domains and reasons soundly with limited guidance.
• Experience driving complex technical integrations end to end, ideally working closely with Engineering and other technical teams.
• Strong working knowledge of Excel and BI tools such as Tableau; familiarity with Python and API-based tools is a plus.
• Excellent verbal communication and presence: explains complex concepts clearly to any audience and stays composed under tough questions.
• Excellent written communication: produces polished customer- and executive-facing materials that lead with the "so what."
• Familiarity with energy markets, trading, or infrastructure financing is a plus.

Compensation and benefits

• Salary: $125K-$155K, depending on experience and qualifications.
• Benefits: Parental leave, medical benefits, and unlimited PTO.
• Equity Options: Opportunity to own a stake in the company through an employee stock option plan.
• Flexible Work Environment: Hybrid work model, remote work options, and team offsites.

What is the interview process like?

Our interview process focuses on core competencies. We want to make sure that you are set up for success at a fast-growing and high-impact startup. We will first get to know each other through conversations about Tyba, your background, and what you are looking for in your next role. While the specifics vary, from there, we will focus on evaluating your skills and experience relevant to the role. Once we have determined whether you are a fit for the team, we will help you get to know the company better and speak with other team members to inform your decision. We prioritize transparency, clear communication, and ensuring that we do our best to find a mutual fit.