What you'll be doing

You'll be joining CIBC's AESP Team. The Consultant, Change and Release Management is accountable for end-to-end implementation from UAT through Production, ensuring changes are executed in alignment with CIBC standards and the SPT/enterprise implementation process. The role secures approvals, coordinates stakeholders, confirms readiness, leads deployment events, and ensures post-implementation testing and handoffs are completed.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Planning and Governance- Own end-to-end implementation responsibilities from UAT to Prod. Ensure all EPSP operational instructions are followed during change initiation and implementation windows. Ensure changes are approved by environment leads prior to deployment; confirm shakedown testing handoff after deployment.
• Execution and Incident Management- Lead deployment execution; ensure support teams and vendor teams are engaged before, during, and after the change. Ensure timely issue escalation and drive resolution during deployments. Initiate fallback/rollback per plan when required to minimize impact.
• Communication and Reporting- Communicate deployment status and outcomes to senior management, Project Managers, Delivery Teams, EIM/ECM, and stakeholders throughout the change lifecycle.

Who you are

• You can demonstrate 5-8 years experience in. Proven experience leading end-to-end deployments across UAT and Production environments. Strong knowledge of enterprise change management, implementation planning, and governance. Expertise in stakeholder management, cross-team coordination, and vendor engagement. Proficiency with change records and documentation practices (ECM/EIM artifacts, EPSP instructions). Strong analytical and problem-solving skills, including Root Cause Analysis and corrective action planning. Excellent verbal and written communication skills; adept at executive status and incident communications.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You're a certified professional. Bachelor's degree or equivalent in Computer Science or Technical discipline.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 22nd Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively