Could you be the full-time onsite IS&T Operations in Pittsburgh, PA, US we're looking for? "Take on a new challenge and apply your IT Operations expertise in a new cutting-edge field. You'll work alongside collaborative and results-driven teammates. You'll drive operational excellence by maintaining site IS&T performance, tracking key metrics, and ensuring compliance with Service Level Agreements (SLAs). Day-to-day, you'll work closely with teams across the business (local management, support teams, and business partners), oversee the management of regional hardware and configurations, and lead incident and problem management protocols, and much more." We'll look to you for: - Tracking, analyzing, and reporting on on-site support metrics and KPIs, - Maintaining site IS&T performance in compliance with Service Level Agreements (SLAs), - Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site configurations, - Maintaining the operational partnership with strategic IT vendors and prioritizing work accordingly, - Enforcing compliance with quality assurance plans and contractual service agreements, - Logging, following up, and escalating issues within operations teams as needed, - Leading incident and problem management protocols, - Coordinating with local management, support teams, and business partners during crises or major incidents, - Approving service requests in line with established validation workflows, - Representing IS&T operations in site-level workshops and forums" All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: - Degree in Engineering (IT preferred) or Master's in Information Systems , - Experience or understanding of end-user support and IT operations , - Knowledge of metrics, KPIs, and statistical insights , - Familiarity with IT hardware management (PCs, printers, tablets, phones) and site configurations , - Strong, effective communication with international and cross-functional teams , - Results-driven and self-motivated mindset , - Ability to work independently in a global environment , - Intellectual curiosity and a creative approach to challenges , - Collaborative mindset and team orientation , - Proficiency in English (French, Spanish, or Portuguese is a plus) Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: - Collaborate with transverse teams and helpful colleagues , - Work with innovative technologies to deliver business value and drive operational excellence. , - Progress towards building a resilient, adaptable, and results-driven IT operations leadership career. , - Utilise our inclusive and dynamic working environment that fosters continuous learning and professional growth." , - Contribute to innovative projects, - Steer your career in whatever direction you choose across functions and countries, - Benefit from our investment in your development, through award-winning learning You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! Important to note As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.