What you'll be doing

As a Database Support Analyst, you'll play a key role in supporting MS SQL databases across CIBC's technology landscape. You'll provide expertise in database builds, application deployments, migrations, performance tuning, and incident resolution. You'll collaborate with application owners, developers, and various CIBC Technology groups, including Solution Design, DB Engineering, Information Security, and external vendors. Your insights will help shape database standards and best practices, ensuring solutions are tailored to specific application needs. You'll work closely with project managers to develop implementation plans and oversee database upgrades and cross-platform migrations in both on-premises and cloud environments. Additionally, you'll develop automation scripts for code deployment and database migrations, embracing Agile methodologies to drive automation, project deliverables, and daily operations. Using tools like Dynatrace, you'll quickly resolve performance issues for business-critical applications and manage day-to-day operational activities, including escalations and 24x7 production support.

How you'll succeed

• Production Support - Monitor and optimize performance of Azure SQL databases, including large databases (40TB+), and resolve issues related to query plan regressions, parameter sniffing, cardinality estimation changes, query timeouts, and blocking. Utilize Query Store and analyze execution plans to identify and resolve bottlenecks, perform query performance tuning, and ensure efficient T-SQL code practices. Collaborate with developers to analyze workload patterns and optimize database interactions.
  Resource Management - Address and resolve high resource contention issues to ensure optimal database performance. Assist in capacity planning, scaling, and resource allocation based on application demand and performance metrics. Apply a thorough understanding of indexes, statistics, and recompilation to diagnose and resolve performance challenges. Conduct root cause analysis for recurring or critical incidents impacting application operations.
• Azure SQL Expertise - Apply deep knowledge of Azure SQL Platform-as-a-Service (PaaS) limitations, capabilities, and best practices for performance management. Troubleshoot and resolve issues related to DTU/vCore, Hyperscale resource allocation, throttling, and scaling.
  Partnership - Act as a liaison with business partners, technology teams, senior management, and internal and external clients. Keep stakeholders informed of team mandates, policies, and relevant legislation changes, while promoting the products and services of the Channel Support area.
• Project Delivery - Serve as a subject matter expert in assessing impacts for planned system changes and projects, ensuring compliance with organizational standards (Business, Continuity, Security, Compliance, and Privacy). Develop and maintain productive relationships with Technology, QA, and Project teams. Research, analyze, and support the implementation of new or revised policies, procedures, and standards, and provide recommendations on system outages and issues.
• Automation: You will assist in automating manual processes using various DevOps tools such as Ansible, Jenkins, GitHub, Artifactory, & Shell Scripting.

Who you are

• You can demonstrate strong technical expertise. You have hands-on experience with Azure Monitor, Log Analytics, Application Insights, and Dynatrace for integrated performance tracking, analysis, and proactive management.
  You understand security and disaster recovery best practices. You are knowledgeable about advanced security features in Azure SQL, including auditing, threat detection, managed identities, user access management, and disaster recovery strategies such as geo-replication within Azure SQL PaaS environments. It is an asset if you also have experience indeveloping Ansible automation scripts to deploy codes, database migrations and implement Security Hardening.
• You have a degree/diploma in Computer Science, Computer Engineering or a similar field.
• You are an excellent communicator. You have solid written and oral communication skills and an ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation as well as express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.
• You have ability to manage multiple priorities. Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation.
• You have decision making and critical thinking skill. You have knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 16th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Accountability, Automation Technology, Databasing, Oracle, Production Support