Bachelor's degree in business management preferred
10+ years in heavy equipment industry with supervisory experience
Proven ability in delivering exceptional customer service
Strong negotiation, organizational, and interpersonal skills
Advanced proficiency in Microsoft Office, especially Excel and Word
Responsibilities
Plan and control service activities to meet business goals
Prepare annual budgets for service operations
Select and evaluate service personnel for competence and commitment
Enforce department policies for operational consistency
Model and monitor safe work practices to minimize hazards
Analyze monthly financial statements for parts and service
Manage abandoned call rate and parts sales orders
Benefits
Comprehensive health insurance
Retirement savings plans
Professional development opportunities
Paid time off and holiday pay
Employee discounts on company products
Full Job Description
JOB DESCRIPTION:
Plan, monitor and control all service activities to ensure alignment with the Company Mission and Core Business Values to achieve all established service objectives and business unit forecasts. Prepare annual budgets for all service operations.
Select, develop and evaluate service personnel to ensure commitment, competence, and human resource availability.
Communicate, monitor and enforce Parts and Service Department policies to ensure a high level of consistency within all Operations.
Model, reinforce and monitor safe work practices to ensure that work environment hazards and lost time accidents are maintained at acceptable levels as set forth by the Executive Safety Committee.
Analyze all monthly parts and service financial statements.
Facilitate, Administrate, over company and union issues.
Monitor Abandoned Call Rate (ACR)
Parts sales order management
Warehouse and hose assembly operations
RECOMMENDED QUALIFICATIONS
Bachelor's degree in business management is preferred.
Minimum 10 years' experience in the heavy equipment industry with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities, equipment dealership experience preferred.
Proven ability to deliver exceptional customer service
Excellent negotiation, organizational, interpersonal and communication skills; both verbal and written.
Advanced Experience with Microsoft Office, Microsoft Excel, Microsoft Word and other related software.
