High school Diploma or GED required; Bachelor's degree in Engineering preferred.
5+ years of technical experience or equivalent training.
Strong written and verbal communication skills for effective collaboration.
Ability to solve problems and drive continuous improvement in a fast-paced environment.
Valid driver's license required for travel to customer sites.
Responsibilities
Lead technical support services for various industries including power generation and marine.
Provide expert troubleshooting and technical guidance on equipment and electrical issues.
Mentor and train technical staff through onboarding and ongoing education.
Collaborate with sales and customers to enhance business growth and technology evaluation.
Conduct safety audits and ensure compliance with OSHA and company standards.
Prepare technical reports and support warranty resolution and customer concerns.
Benefits
Opportunities for continuous professional development and training.
Engagement in projects with cutting-edge technology.
Collaboration with a diverse range of industries and clients.
A supportive work environment that emphasizes safety and compliance.
Full Job Description
JOB DESCRIPTION:
Lead and coordinate technical support services for power generation, industrial, rail and marine products, serving as a key resource for customers, technicians, and sales teams.
Provide expert troubleshooting, diagnostics, and technical guidance to resolve complex equipment, electrical, and controls-related issues.
Develop, mentor, and train technical staff, including onboarding, ongoing technical education, and support for electrical and controls systems.
Partner with sales and customers to support business growth, evaluate emerging technologies, and recommend solutions that align with Caterpillar and customer requirements.
Ensure compliance with OSHA and company safety standards by conducting LOTO, Arc Flash, and technician safety audits, while managing safety documentation, PPE, and certifications.
Investigate equipment failures, prepare technical and failure analysis reports, support warranty claim resolution, and collaborate with Caterpillar to address product issues and critical customer concerns.
RECOMMENDED QUALIFICATIONS:
High school Diploma or GED, required
Bachelor's degree in Engineering, preferred
Minimum 5 years of technical experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Demonstrate strong written and verbal communication skills, collaborating effectively with cross-functional teams, stakeholders, and customers to achieve business objectives.
Take initiative to solve problems, drive continuous improvement, adapt to changing priorities, and effectively manage multiple deadlines while maintaining accuracy and quality in a fast-paced environment.
Maintain a valid driver's license and travel as needed to customer sites, meetings, and events while delivering exceptional service and building strong relationships with internal and external customers.
