Manager, Groups & Events ServicesLuxury Resort | Bozeman, Montana (occasional travel to the resort property required)
Compensation- Base Salary: $80,000 - $85,000 / year
- Housing Allowance: $1,000 / month
- Relocation Assistance: $3,000
Role OverviewOwns the full lifecycle of contracted group business - meetings, incentive programs, executive retreats, luxury weddings, and special events - from formal turnover by Sales through departure and post-event reconciliation. Serves as the primary client point of contact throughout planning and on-site execution, partnering closely with resort leadership to deliver flawless, five-star events.
Key Deliverables- Client planning ownership - manage all logistics for meetings, incentives, retreats, weddings, and buyouts from turnover through departure
- Documentation & systems - prepare and maintain Group Resumes, BEOs, and event specifications; keep Delphi and Opera Cloud current throughout planning
- On-site execution - serve as lead on-site contact, run client touchpoints, coordinate VIP arrivals and group movements, resolve issues in real time
- Meeting leadership - lead Resume/BEO meetings, pre-convention meetings, and group arrival meetings
- Cross-functional coordination - align rooming lists, VIPs, transportation, billing, AV, décor, and vendor access with operational departments
- Room block management - monitor pickup, cut-off dates, and attrition; flag changes to Sales, Revenue Management, and Reservations
- Financial reconciliation - manage deposits, billing instructions, master account accuracy, and final post-event billing
- Forecasting & reporting - maintain accurate Delphi forecasts and prepare group/banquet revenue reports
- Sales handoff - participate in turnover meetings and provide operational feedback to support future bookings
Required Qualifications- 3-5 years in Conference Services, Event Management, or Luxury Resort Operations
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Prior experience in a Forbes Five-Star or luxury hospitality environment preferred
- Proven track record servicing corporate meetings, incentive travel, executive retreats, luxury weddings, and social events
- Strong working knowledge of Delphi, Opera Cloud, and Microsoft Office Suite
- Financial acumen - budgeting, forecasting, and billing reconciliation
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational and project management skills with exceptional attention to detail
- Ability to work flexible hours, including evenings, weekends, and holidays
Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, 401(k) match, PTO, subsidized housing, and travel benefits) shared upon progression.
