Computer Systems Analyst - Technical Lead
Location: Remote (as required)
Clearance: Public Trust
Eligibility: U.S. Citizen
Overview
Seeking a Technical Lead to manage IT service operations, system coordination, and escalation management within a federal regulatory environment.
Key Responsibilities
Lead ITSM processes and ServiceNow platform operations
Manage incident, problem, and escalation workflows
Coordinate system integrations including ODT and CITL
Provide technical leadership and oversight to support teams
Ensure compliance with federal IT and security standards
Required Qualifications
Bachelor's degree in IT, Computer Science, or related field
7+ years of experience in IT operations or systems analysis
Strong expertise in ITSM frameworks and ServiceNow
Experience in escalation management and system coordination
Preferred Qualifications
ITIL Certification
Experience supporting U.S. Food and Drug Administration or similar federal agencies
