Computer Software Specialist 3

Memphis Light, Gas and Water

$80K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or Math with a related concentration.
  • At least 4 years of Division experience in database management, hardware/software, networking, programming, or system analysis.
  • Must demonstrate proficiency and have satisfactory performance evaluations (3 rating for 2 consecutive years or 4 rating in last year).
  • At least 1 year of experience as the primary support person for a system or application.
  • Valid driver's license from state of residence.

Responsibilities

  • Apply advanced IT practices and project management methodologies.
  • Analyze information requirements to identify hardware/software solutions.
  • Develop and maintain enterprise information systems.
  • Monitor and troubleshoot system performance.
  • Recommend system modifications or new developments to meet information needs.
  • Facilitate investigation of information system requests and propose solutions.
  • Provide technical guidance on software applications and systems.

Benefits

  • Exposure to a wide array of advanced IT practices and systems.
  • Opportunity for growth and advancement within the company.
  • Stability offered by working for a municipal utility organization.
  • Training opportunities to stay current with IT innovations.
  • Supportive work environment with a focus on strategic planning.
Full Job Description
The essential responsibilities of the Computer Software Specialist 3 will report to the Supervisor. Apply advanced-level business and information technology system practices and/ or project management methodology in analyzing information requirements to determine hardware/ software solutions; develop project plans and implement, develop, or maintain enterprise information systems to meet project deliverables. Apply advanced-level business and information technology system practices and/or project management methodology in the performance of the job. Assess, plan, design, develop, configure, execute, install, maintain, or modify, enterprise systems, web applications, client server applications, mainframe, network and/or personal computer operating systems, relational database management systems, utilities, and related software. Analyze/ monitor and troubleshoot system performance ; recommend modification of existing/ purchased systems or development of new systems to meet information requirements; develop specifications for problem resolution. Monitor, control, and coordinate new information system developments to ensure maximum utilization and efficiency of software capability and inclusion in long-range strategic planning. Facilitate the investigation of requests for information system studies to determine their merit and recommend acceptance, rejection, or an alternative solution. Confer with technical, professional, and managerial personnel to obtain data and determine information requirements; translate user needs into cost effective solutions. Provide technical guidance and assistance concerning software applications and system developments and operations. Keep abreast of changes within the Information Technology area; serve as MLGW's representative while working with vendors on hardware/ software purchases, implementations, and problem solutions; assist in the development and maintenance of MLGW computer standards and procedures. Operate Division's vehicle and computer hardware/ software equipment. Perform other duties as directed.

Qualification Requirements:
To perform the Computer Software Specialist 3 role, you must: -Bachelor's degree in Computer Science, Engineering, Information Systems or Business with a concentration in Information Systems or Math with a concentration in Computer Science or Bachelor's degree with a minimum of 12 hours college accredited Information Technology or Information Systems courses plus four (4) years of Division experience in database, computer hardware/software, mainframe, networking, programming, or system analysis skills depending on departmental need. -Must meet proficiency requirements. -Must have a 3 rating for two (2) consecutive years as a Computer Software Specialist 2 or a 4 rating in last year as a Computer Software Specialist 2. -(External candidates must have at least six (6) years of equivalent experience and meet proficiency requirements). -Must have at least one (1) year of demonstrated experience as the primary support person for a particular system or application and at least demonstrated knowledge and skills in one (1) or more of the fields listed below. -Must have a valid driver's license from state of residence. Physical Working Conditions: Works inside under good conditions. Subject to sitting for long periods of time at computer terminals, eye fatigue, grasping/reaching for technical manuals/printouts and distinguishing color, and occasional light lifting, bending, stooping/ crouching to load computer equipment, paper and carry materials. Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment.

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