We're looking for a Compliance Senior Manager to join our growing North America Regulatory Oversight Compliance team. In this role, you'll be a key partner in managing compliance related issues and risks throughout the issue management lifecycle. You'll work closely with cross-functional teams and lead our efforts in enhancing our issue management framework, helping ensure Wise remains compliant as we scale. You'll also help to track and trend issues, create and communicate metrics to counterparts and Senior management. You will collaborate with product teams, operations, and leadership teams, and help embed compliance into everything we do. If you're passionate about systems that make compliance smart, scalable, and transparent-and you're excited to work at the intersection of tech and financial services regulation-we'd love to hear from you. Your mission: As a Compliance Senior Manager, you will be on the front lines of a dynamic regulatory landscape, helping us understand what issues were identified, closed, remediated, and validated. You will work closely with your team to monitor issues and risks, provide insightful analysis to the business, and manage the lifecycle of our issue management process. Your responsibilities will include: - Ownership of the Issue Management Process: Track and trend all issues from issue identification, to issue closure/validation and remediation. - Metrics and Reporting: Create metrics and reporting regarding issues in order to track timely completion rates and communicate issues with Senior Management. - Develop an Issue Management procedure specific to NorthAm: create a procedure to outline all steps needed to create an issue, track an issue, close an issue, validate and remediate an issue. - Conduct Root Cause Analysis: Support Compliance in conducting root cause analysis to determine why specific issues arise. Qualifications - 7+ years of experience in Risk, Compliance (2LoD), or Internal Audit within the fintech or banking sectors. - Knowledge of application state and Federal regulations, including but not limited to Regulation E, UDAAP, UCC 4A. - Expertise in Issue Management lifecycles, including Root Cause Analysis, Corrective Action Plans , and validation testing. - Proficiency using Jira and Audit board for tracking regulatory findings and workflow automation. - Strong data visualization skills (e.g., Looker or excel) with the ability to design executive-level dashboards and define Key Risk Indicators (KRIs). - Direct experience working with internal cross-functional stakeholders including product, operation, finance, legal, and people teams - Communicating effectively with external stakeholders including auditors and regulators. - Very detail oriented. - Strong research and analytical skills. - Excellent written and verbal communication. - Highly organized and proactive. - Experience (or interest) in working at a fast-paced internet, technology, or financial services companies in risk or compliance. - Willing to travel, as Wise offices are located across different countries; and - Legally authorized to work in the U.S. Some extra skills that would be great: - CAMS, CRCM or other relevant compliance certification. - Experience using Confluence, Jira, or GRC tools for policy management. - Exposure to Canadian regulatory requirements (RPAA, FINTRAC). - Experience working in a product-led or tech-first company. - Paralegal certificate or equivalent experience in a legal support function. Additional Information