Hilton Grand Vacations

Complex Senior Sales Manager - Embassy Suites by Hilton Los Angeles International Airport South and Embassy Suites Los Angeles Downey

Hilton Grand Vacations$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-2 years of hotel sales experience required.
  • Proficiency with Delphi is a plus.
  • Experience with a Hilton branded property is valuable.
  • Strong interpersonal skills to engage clients effectively.
  • Ability to manage multiple sales objectives and priorities.

Responsibilities

  • Represent the hotel to prospective clients as the primary contact for group sales and events.
  • Drive new business opportunities through outreach and lead qualification.
  • Manage the full sales cycle from proposals to contract negotiations.
  • Develop strategic sales plans to exceed revenue and accommodation goals.
  • Analyze sales performance data to identify improvement areas.
  • Support exceptional service delivery by coordinating with various departments.
  • Inspire and develop the sales team through performance monitoring and coaching.

Benefits

  • Incredible travel perks with discounted rates at Hilton hotels.
  • Employee stock purchase program offering shares at a 15% discount.
  • Paid parental leave for eligible team members.
  • Personalized caregiving support services available.
  • Crisis concierge for emotional and practical support during difficult times.
  • Mental health resources through an Employee Assistance Program (EAP).
  • Generous paid time off to support work-life balance.
  • Comprehensive health and welfare benefits for team members and their families.
  • Retirement plans to help secure financial stability.
Full Job Description
Job Description

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Senior Sales Manager, you're not just generating and managing group sales - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Ideal candidate will possess the following:
  • 1-2 years of hotel sales experience.
  • Proficiency with Delphi is a plus!
  • Previous experience with a Hilton branded property would be valuable.


Sales Incentive

Hilton offers a best-in-market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.

Responsibilities

Here's what you'll do during a typical day:
  • Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
  • Drive new business opportunities: Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts
  • Manage the full sales cycle: Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment
  • Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
  • Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
  • Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
  • Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment


Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Team

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
  • Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
  • Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ

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