The Complex Claims Director is responsible for the investigation, evaluation, and resolution of high-exposure liability claims within primary limits. This role manages complex auto and general liability matters, including severe injury, catastrophic loss, and litigated claims, and plays a critical role in driving claim strategy, mitigating risk, and delivering fair and timely outcomes.
- Claim Handling & Strategy
- Independently manage a portfolio of complex auto and general liability claims.
- Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.
- Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.
- Litigation Management
- Direct and manage litigated files, partnering with defense counsel to establish case strategy, budgets, and litigation plans.
- Attend mediations, settlement conferences, and trials as needed.
- Evaluate venue, jury trends, and potential exposure to guide settlement decisions.
- Evaluation & Reserving
- Establish and maintain accurate reserves reflecting current exposure and claim developments.
- Conduct timely and thorough claim evaluations, including medical analysis, liability determinations, and damages assessment.
- Negotiation & Resolution
- Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.
- Exercise strong judgment in balancing risk, cost, and customer outcomes.
- Stakeholder Collaboration
- Partner with underwriting, risk management, and insureds to provide insight on claim trends and loss drivers.
- Communicate effectively with internal leadership regarding significant exposures and claim developments.
- Compliance & Best Practices
- Ensure adherence to company claims handling guidelines, regulatory requirements, and industry best practices.
- Maintain thorough and accurate claim documentation.
- Mentorship & Leadership
- Provide guidance and informal mentorship to less experienced adjusters handling complex matters.
- Serve as a subject matter expert on large loss and complex liability claims.
What you will need to succeed- Bachelor's degree or equivalent experience required.
- 7+ years of experience handling complex or high-exposure auto and general liability claims.
- Demonstrated experience managing claims valued at $150,000+ within primary limits.
- Strong knowledge of liability law, litigation processes, and claim evaluation techniques.
- Proven negotiation and settlement skills in high-exposure environments.
- Experience working with defense counsel and managing litigation strategy.
- Ability to analyze medical records, expert reports, and financial damages.
- Strong communication, analytical, and decision-making skills.
- Property and casualty licenses are required and must be obtained within 6 months of hire.
- Estimated Travel Percentage (%): Up to 25%
Ready to make a bigger impact? We look forward to reviewing your application.
For positions based in Illinois, the base salary range is $105,000-$127,000. Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
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Functional Area:
CL - Claims
AIG Claims, Inc.
