JOB OVERVIEWThe Compensation Manager owns Serve's compensation programs and is the primary advisor on all compensation-related decisions. This role builds and scales compensation frameworks, supports the development of Serve's compensation philosophy, and ensures pay practices are competitive, equitable, and aligned to business needs.
JOB DUTIES- Partner with Total Rewards leadership to define and operationalize Serve's compensation philosophy
- Design and maintain salary bands, job architecture, and leveling alignment across the organization
- Partner with Leadership and key business stakeholders to support annual compensation processes including merit, promotions, and market adjustments
- Own market benchmarking and provide data-driven recommendations on pay positioning
- Advise HRBPs and business leaders on offers, promotions, and complex compensation scenarios
- Conduct internal equity analyses and recommend actions to address gaps
- Ensure compliance with federal, state, and local pay regulations, including pay transparency
- Establish and maintain governance, processes, and documentation for compensation decisions
- Partner with Human Resources and Rippling to ensure data accuracy and scalable compensation processes
- Develop dashboards and reports on compensation metrics (pay equity & trends)
EXPERIENCE, QUALIFICATIONS, & SKILLSRequired Experience, Qualifications, and Skills
- 5-8+ years of compensation experience, including program design and execution
- Experience building or evolving compensation structures and frameworks in a public company
- Expert level proficiency with Microsoft Excel, v-look ups, pivot tables, and data modeling
- Strong analytical and problem-solving skills with the ability to interpret and apply data
- Experience partnering with HR, Finance, and business leaders at all levels
- Proven experience scaling in a hyper-growth environment
- People first and action oriented mindset; willing to roll up your sleeves attitude
- Proven leadership presence and interpersonal skills, with the ability to communicate effectively at all levels of the organization.
- Strategic thinker with excellent problem-solving abilities.
Preferred Experience, Qualifications, and Skills
- Experience in high-growth, tech, or operations-driven environments
- Experience supporting both hourly and salaried, domestic, and international employee populations
- Familiarity with compensation benchmarking tools (e.g., AON/Radford, Pave)
- CCP designation
Additional Information
- Limited travel may be required on a quarterly basis
