JOB DESCRIPTION

You will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.

As a Community Solutions Specialist at Victra, you will be the face of Verizon inside a portfolio of apartment communities (Multi-Dwelling Units). You will own the relationship with property managers and leasing teams, host on-site events for residents, and drive Verizon Home Internet, Mobile, and Perks adoption - building a book of business one community at a time.

This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.

ON A TYPICAL DAY, YOU WILL:

• Meet and exceed monthly sales quota for your assigned portfolio
• Visit assigned MDU properties in person - leasing offices, lobbies, clubhouses
• Build trusted relationships with property managers, leasing agents, and HOA boards
• Prospect daily for new property partnerships - cold outreach to leasing offices, follow-ups on referrals, and warm intros from existing communities
• Build and deliver impactful partnership proposals to property managers and HOA boards - positioning Verizon Enhanced Communities as a leasing differentiator
• Host monthly resident events - move-in days, pool parties, lobby coffee mornings
• Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-in
• Provide product benefits and solution recommendations - Fios, 5G Home, Mobile, and Perks - through exceptional customer service that delivers exactly what each resident needs
• Own resident issues end-to-end - billing, install escalations, service questions
• Position Verizon as a leasing differentiator that helps properties retain residents
• Track activity, pipeline, and penetration in CRM
• Stay informed on all current Verizon processes, promotions, incentives, and product launches so residents always get the best available offer
• Coordinate with internal Victra teams and Verizon Enhanced Communities partners
• Work collaboratively with Verizon's Enhanced Communities team to support joint initiatives, training, and go-to-market programs

WHAT WE'RE LOOKING FOR:

• High school diploma or GED (Bachelor's a plus)
• 2+ years of sales, leasing, hospitality, or relationship-management experience
• Demonstrated track record of self-direction without daily supervision
• Resilience to rejection and patience for relationship-building cycles
• Comfortable hosting events and approaching strangers
• Valid driver's license, clean MVR, reliable transportation
• Ability to pass property background and badging requirements
• Willingness to work evenings and weekends when residents are home
• Working knowledge of Microsoft Office and CRM tools (Salesforce a plus)
• Bilingual (English/Spanish) a plus in select markets

WHAT YOU'LL BRING TO THE TABLE:

• Personable - You remember names, faces, and details that matter
• Persistent - A "no" today is a "yes" three months from now
• Proactive - You don't wait for the property to call you
• Problem-Solver - When a resident has an issue, you own it
• Performance-Driven - You want your name at the top of the leaderboard

WHAT WE OFFER:
• Competitive base + uncapped commission (target $100,000 + first-year earnings)
• Tiered earnings ladder - Ramp → Established → High Achiever → Elite
• Monthly mileage reimbursement, company credit card, computer, and phone stipend
• Discounted Verizon services
• Comprehensive medical, dental, and vision insurance
• Paid training and career-development pathways into District and Regional roles
• Tuition reimbursement
• Referral bonuses and contests

TRAINING:

All Community Solutions Specialists complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific certification covering property partner navigation, event execution, and Verizon Enhanced Communities operating procedures.

This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.