Position Overview: KETTLER currently has an opening for a Regional Operations Specialist - Community Manager, based in the DC Metro area. This position leads operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you!
The Regional Operations Specialist - Community Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and coordinate all aspects of apartment community operations.
Compensation: $80,000.00 - $90,000.00/annually
We offer a robust Benefits Package including, but not limited to:
- Paid Time Off
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage
- Tax-Advantaged Spending Accounts (HSA or FSA)
- 401(k) retirement plan with company match
Responsibilities- Serve as a brand champion and subject matter expert in KETTLER platform.
- Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team.
- Deliver a positive customer experience, quality living environment and the achievement of property goals.
- Serve as a mentor to team members throughout the portfolio.
- Manage administration of property operations and leasing office.
- Monitor financial operations and achievement of budgeted NOI.
- Hire, supervise, coach, and develop all on-site team members, including maintenance team.
- Maintain company and brand standards throughout all aspects of the community.
- Ensure rent is collected in a timely manner and follow appropriate procedures when residents are delinquent.
- Contribute to achievement of team goals, leasing benchmarks, and resident retention.
- Support outreach initiatives that effectively market/promote the community.
- Understand the current sub-market and mentor others to ensure their comprehension.
- Utilize company guest suites/resources as available to minimize travel expenses.
- Other duties as assigned.
Qualifications- 4+ years of experience in the property management field.
- 2+ years of supervisory experience.
- Located in the DMV metro area and willing to travel within the immediate area, as well as to regional locations.
- Experience in Class A luxury communities preferred
- Must have a current, valid driver's license.
- High School Diploma, Bachelor's Degree preferred.
- Computer proficiency and knowledge of Microsoft Office Suite.
- Extensive knowledge of Property Management software programs- Yardi platform experience preferred.
- Demonstrated leadership ability and proven history of success with the leasing process.
- Must be able to work on the weekends.
- Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
- Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
- Strong financial analysis, budgeting, and P&L management skills.
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
- Experience with apartment and common area renovations.
