Job SummaryWe are seeking an experienced Community Manager to lead Vision on Lombard. This highly visible, hands-on role requires a polished leader who can deliver an exceptional resident experience while driving strong operational, leasing, and financial performance.
Resident Experience and Operations- Lead all day-to-day property operations, including resident relations, maintenance, vendors, inspections, apartment turns, and property presentation.
- Create a welcoming, service-oriented environment and ensure resident concerns are resolved promptly and professionally.
- Maintain elevated standards throughout apartment homes, amenities, common areas, and exterior spaces.
- Ensure compliance with company policies, lease requirements, Fair Housing regulations, and applicable laws.
Leasing and Revenue Performance- Drive occupancy, leasing, renewals, resident retention, and overall revenue performance.
- Monitor traffic, pricing, concessions, conversion rates, delinquency, and competitive market conditions.
- Ensure the leasing and move-in experience reflects the quality and positioning of Vision on Lombard.
- Maintain accurate leases, resident files, rent rolls, notices, and property information in Yardi.
Financial Management- Develop and manage annual operating and capital budgets.
- Review financial statements, forecasts, accruals, and monthly variances and take corrective action when needed.
- Partner with Property Accounting to ensure accurate reporting, reconciliations, resident ledgers, and operating statements.
- Identify opportunities to increase revenue, control expenses, improve efficiency, and enhance property value.
Team Leadership- Recruit, coach, develop, and lead a high-performing onsite team.
- Set clear expectations and hold employees accountable for service, professionalism, and follow-through.
- Oversee staffing, scheduling, training, performance evaluations, and corrective action.
- Build strong collaboration across leasing, management, maintenance, and vendor teams.
Qualifications- Five or more years of progressive multifamily property-management experience.
- Experience managing a Class A, Class A-, or elevated urban residential community strongly preferred.
- Proven success leading teams and improving occupancy, resident satisfaction, and financial performance.
- Strong financial acumen, including budgeting, forecasting, and variance analysis.
- Hospitality-minded, resident-focused leadership style.
- Excellent communication, judgment, organization, and problem-solving skills.
- Proficiency with Yardi, Microsoft Office, and Excel.
- Knowledge of Fair Housing and multifamily housing regulations.
- Bachelor's degree preferred; Spanish fluency is a plus.
Location: Baltimore, MD (Onsite) - Vision on Baltimore
Job Type: Regular, Full-Time
Compensation: $100,000 consumerate with experience
