Position: Community Manager
Reports to: Regional Director/Area Manager
Location: NW Washington, DC
Status: Full-time, exempt
Compensation & Benefits: $75,000-$90,000/annually, comprehensive benefits package including: medical, dental, and vision insurance, 401k with company match, voluntary life and long-term disability insurance, 12 paid holidays, and 17 days of time off.
UIP Property Management (UIPPM) seeks a licensed, motivated, people-centric, and knowledgeable Community Manager for a small portfolio of properties in Washington, DC. Reporting to the Regional Director, the Community Manager oversees all operational aspects of this community including management reporting, leasing, and marketing outreach. UIP's Community Managers manage the business and ensure the financial performance of the properties within their portfolios, while providing exceptional service to our residents.
If you are an experienced Community Manager looking for a welcoming, collaborative, and collegial work environment, where you can leverage your skills, this role is for you.
Responsibilities - Develop and deploy strategies that optimize community, financial, and team performance
- Prepare and monitor property annual budgets, and maintain or exceed budgeted occupancy
- Develop and deploy creative marketing initiatives that attract prospective residents
- Deliver exceptional living experiences and customer service to our residents, and proactively address or respond to their issues and concerns
- Work cooperatively with Service and Leasing team members to optimize performance
- Partner with Service team members to manage the security and physical condition of properties, including curb appeal, capital improvements, and move-in and turnover activities
- Ensure compliance with relevant laws, regulations, and codes
- Build strong relationships with internal and external customers, including company owners, associates, residents, property owners and vendors
- Use metrics to diagnose issues, and drive and report business performance
- Ensure the Management Office operates smoothly
- Collect and post rents
- Create welcoming communities that are managed in compliance with UIPPM's Standard Operating Procedures
- Perform other duties and responsibilities as required
Qualifications - Bachelor's degree in business preferred, or related field of study and related business experience preferred
- 2+ years of experience as a residential property manager
- Valid property manager license, issued by the DC Real Estate Commission
- Experience working with Yardi and/or other similar property management and accounting software
- Proven success in meeting or exceeding performance goals and customer service expectations
- Exceptional people and customer service skills and ability to communicate effectively, both verbally and in writing
- Demonstrated attention to detail and ability to work well under pressure while prioritizing, multi-tasking and meeting deadlines in a fast-paced environment
- Proven problem-solving skills with the ability to react to and resolve issues creatively and efficiently
- Self-motivated with excellent follow-through
- Handle confidential information discreetly and professionally
- Demonstrated knowledge of effective and legal leasing and sales techniques
- CPM/ARM/RPA certification preferred
