Southwest Airlines

Community Engagement Program Manager

Southwest Airlines • $98K — $109K *
Dallas, TX 75217In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • Advanced experience in Corporate Social Responsibility and/or Philanthropy
  • Advanced knowledge in Community Outreach
  • Strong understanding of media production and communication techniques
  • Ability to assess customer needs and evaluate satisfaction

Responsibilities

  • Collaborate with internal stakeholders to align community engagement with brand goals
  • Drive innovation in community engagement programs to stay relevant
  • Identify opportunities for community outreach across departments
  • Analyze department and company goals for strategic initiatives
  • Manage community program activities and events
  • Research innovative ways to enhance community engagement
  • Facilitate cross-departmental projects and conversations

Benefits

  • Fly for free on Southwest flights for employees and eligible dependents
  • 401(k) Company match contribution of up to 9.3% of eligible earnings
  • Potential for annual profit-sharing contributions
  • Comprehensive health insurance for employees and eligible dependents
  • Health plan options available from the first day of employment
Full Job Description
Department:
Communications & Culture

Job Description:

Bring strategy, innovation, and Heart to the way Southwest Airlines connects with the communities we serve. As Community Engagement Program Manager, you'll shape programs and experiences that build authentic relationships, strengthen our Brand reputation, and empower communities to thrive. You'll bring Teams and Leaders together around shared goals, uncover meaningful opportunities across the Company, and guide community-focused projects from strategy through execution. Through thoughtful collaboration and powerful storytelling, you'll help position Southwest as a trusted community partner and create an impact that extends far beyond the airport. This aligns closely with Southwest language describing community roles as strategic connectors that build authentic relationships, foster goodwill, and create lasting impact.

Additional details
  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Responsibilities
  • Collaborate with internal Stakeholders to identify shared goals and ensure appropriate programs are in place to protect our brand reputation and Customer base
  • Drive innovation to ensure Community Engagement programs are relevant and meet evolving trends/best practices as well as contribute to our engagement strategy and goals
  • Identify strategic opportunities to engage community outreach service offerings within other Southwest departments
  • Identify opportunities to achieve department and Company goals as directed by executive Leadership as well as provide solutions through analysis, strategic thinking, resource planning, and coordination with Leaders
  • Manage Southwest Airlines program activities and associated events
  • Research and identify innovative programmatic opportunities that deepen engagement and bolster business and reputation
  • Serve as a convener/facilitator for cross-departmental conversations/projects
  • Serve as an intermediary and subject matter expert to address issues, ranging from routine to contentious
  • Serve up impactful and inspirational stories to communicate internally and externally
  • May perform other job duties as directed by Employee's Leaders


Knowledge, Skills and Abilities
  • Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
  • Knowledge of business and management principles involved in strategic planning and resource allocation
  • Knowledge of principles and processes for providing Customer services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Skilled in understanding the implications of latest information for both current and future problem-solving and decision-making
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
  • Ability to propose creative ideas about a topic or program Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)

Education
  • Required: High School Diploma or GED


Experience
  • Advanced level experience, seasoned and specialized knowledge in:
    • Corporate Social Responsibility and/or Philanthropy
    • Community Outreach


Licensing/Certification
  • N/A


Physical Abilities
  • Ability to perform work duties from limited space work station/desk/office area for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to travel and work nights and weekends as expected for this position

Pay & Benefits
  • Competitive market salary from $98,650 per year to $109,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
  • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents (including pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore more benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount doesn't guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

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About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

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