The Dartmouth Group, an Associa company, is hiring a Community Association Manager for their Lexington office.
The Community Association Manager will oversee up to 7 communities with a mix of HOA, condominium, and townhomes, in the Acton, Westford, Wayland, Malborough, and Boston areas.
Daily responsibilities:
- Implement Board policy and directives within the scope of the management agreement.
- Work closely with Property Administrators regarding routine communications, Architectural Modification process and issuing violation letters when necessary.
- Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs.
- Data enter and update information in the database; record and track documents and information.
- Create and manage budgets; interpret Balance Sheet, Income Statement, Operating Expenses, Pre-paid and Delinquency Reports and Reserve Studies.
- Prioritize maintenance requests and work orders.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Be readily available to assist the maintenance on call technicians with emergencies as necessary.
- Excellent written and verbal communication skills required.
- Must be self-starter with good organizational, time management and prioritization ability.
- Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience.
- Other projects as assigned.
Pay rate: $80K-$90K per year.
- 2+ years of experience in community association and condo management is preferred.
- Management experience in single family, multifamily, apartment and leasing, vacation rentals, hospitality, concierge, and customer service are encouraged to apply.
- Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
- Willingness to obtain CMCA within the first year, company paid.
- Customer service driven and team oriented.
- Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
- Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
- Excellent communication skills (written and spoken), proactive communication style with conflict resolution techniques.
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