This role provides an opportunity to work directly with internal and external stakeholders in the integration and support of Boulder Imaging technology. This role will be responsible for integration between Boulder Imaging technology and customer environments and supporting the field teams through field works. The role will be responsible for integration of IT/OT/SCADA from project development through hand off to the commissioning team, along with the associated: planning, coordination and documentation.
Requirements
This role will include many of the following responsibilities:
- Complete network configuration and troubleshooting for customer sites.
- Maintain back-end configurations for cyber-security.
- Confirm settings and access to the system.
- Maintain configurations for two factor authentication.
- Work directly with customers for SCADA integration and troubleshooting.
- Spin-up virtual machines for new customer sites.
- Ensure systems for up-to-date software and firmware.
- Monitor system license administration.
- Maintain configuration data for software and firmware versioning on all systems.
- Configure and maintain:
- Cisco firewalls
- Palo Alto Firewalls
- VPN technology(s)
- VLAN configurations
- Windows Active Directory
- VMWare and Hyper-V virtualization tools
- Relational databases (Windows Server, MS SQL and MongoDB)
- Deploy, maintain and permission VPN technology(s) and VLAN configurations.
- Architect secure network connectivity solutions between Boulder Imaging and external sources.
- Interface with IT/OT/SCADA consultants/contractors as necessary, to facilitate design/implementation/maintenance of infrastructure.
- Update documentation to as-built in accordance with change management.
- Support internal teams as a SME resource for complex and high priority needs
Qualifications and Skills
- Experience in the following: communication technologies such as cellular, microwave/radio, fiber and copper.
- Understanding of IT and networking environments and how different components are used and their operational function.
- Network topology methods.
- Demonstrable experience troubleshooting challenges arising through integration process between customers, contractors and internal partners.
- SCADA Integrations using OPC-UA, Modbus TCP/IP, Modbus Serial, XML, RTAC, PLC, Control Logix.
- Software system configurations such as XML, JSON and SQL.
- Cybersecurity principles and tools for auditing.
- MS Office products.
Key Attributes
- Effective at planning and coordination of tasks.
- Possess a self-starter approach to prioritization.
- Able to take ownership of tasks and work through new and undocumented issues.
- Ability to communicate with technical and non-technical colleagues.
- Self-motivated individual capable of learning the industry and our technology.
- Approachable, enthusiastic, and collaborative.
- Optimistic and capable of maintaining a positive attitude.
- Sense of humor and self-awareness
- Passionate about helping customers through support and service.
- Confidence to work independently and experienced enough to ask for help for efficiency.
- Highly motivated and willing to devote time and effort to accelerated learning.
- Open to working a flexible schedule on occasion to support project delivery needs.
Education and Work Experience
- BS in Network Systems Engineering, Computer Science, Controls Engineering or equivalent.
- 1+ years of experience in working with customers to deliver and support technology solutions.
Benefits
- Medical and Dental Insurance plans through Cigna
- FSA and HSA plans. Employer contribution to HSA
- Vision plans through Sun Life VSP providers
- 401(k) plus fully vested match
- Employer paid LTD, Life Insurance and AD&D, Travel Assistance
- Employee Assistance Program
- Voluntary Life Insurance and AD&D
- Voluntary STD insurance with no EOI
- Supplemental Coverages:
- Voluntary accident insurance
- Voluntary Critical Illness
- Voluntary Hospital Indemnity
- Voluntary Legal and ID Theft
Salary Description
$75,000.00 to $105,000.00
