CDW Corporation

Senior Consulting Engineer - Government Cloud Managed Services

CDW Corporation • $96K — $150K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 5 years of IT infrastructure engineering experience or 9 total years with 5 years in relevant cloud engineering.
  • Advanced certifications in at least two of Microsoft Azure, AWS, or GCP.
  • Hands-on experience with Government or regulated cloud environments, specifically Azure Government, AWS GovCloud, or GCP.
  • Proven application of compliance frameworks like FedRAMP and NIST.
  • Strong organizational, analytical, and problem-solving skills.

Responsibilities

  • Provide operational support for Government cloud and hybrid infrastructure.
  • Monitor and optimize cloud environments for performance and compliance.
  • Conduct incident management according to ITIL processes.
  • Respond to customer incidents and resolve operational issues.
  • Participate in a 24x7 on-call rotation for critical environments.
  • Perform root cause analysis and drive preventive actions.
  • Develop automation and operational documentation.

Benefits

  • Access to comprehensive health insurance plans.
  • 401(k) retirement savings plan with company match.
  • Generous paid time off and holiday schedule.
  • Opportunities for professional development and certifications.
  • Quarterly bonus target based on performance.
Full Job Description
Job Description:
The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications. The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.

What You Will Do:
  • Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP.
  • Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
  • Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes.
  • Respond to and resolve customer incidents, service requests, alerts, and operational issues across cloud compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
  • Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, holidays as required.
  • Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
  • Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, DISA STIGs, CIS Benchmarks, and other applicable standards.
  • Manage and maintain cloud configurations, access controls, security controls, monitoring, logging, automation, and operational documentation.
  • Implement approved changes, upgrades, patches, migrations, and configuration updates while following established change management processes.
  • Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures to improve efficiency and consistency.
  • Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
  • Provide technical guidance and recommendations to improve cloud architecture, operational maturity, security posture, automation, and service delivery outcomes.
  • Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance.
  • Maintain accurate service documentation, incident records, change records, knowledge articles, and customer environment documentation.
  • Participate in customer service reviews, technical discussions, and operational meetings to support customer satisfaction and continuous improvement.
  • Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
  • Support pre-sales activities by providing technical expertise, solution recommendations, and input into cloud Managed Services opportunities.
  • Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements that enhance Managed Services offerings.
  • Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.


What We Expect of You:
  • Bachelor's degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
  • IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
  • Advanced-level technical certifications in at least two of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
  • Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High; AWS GovCloud (US); Google Cloud Platform (GCP).
  • Ability and drive to further technical education through achieving certification and training plans specific to relevant cloud, infrastructure, automation, security, or service management technologies.
  • Ability to establish customer trust and confidence in CDW Managed Services knowledge of and concern for customers' business needs.
  • Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, CIS Benchmarks, or comparable security standards.
  • History of balancing multiple priorities simultaneously with the ability to adapt to changing customer needs while meeting deadlines.
  • Ability to perform advanced root cause analysis.
  • Strong organizational, analytical, and problem-solving skills.
  • Customer-service focused with a high level of professionalism.
  • Ability to consistently follow policies and procedures.
  • Strong communication and documentation skills.
  • Excellent verbal and written communication skills, with the ability to effectively interact with coworkers and stakeholders, including senior leadership.
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment.
  • Demonstrated ability to work independently and be self-sufficient.
  • Ability to work as a team and provide guidance, mentorship, and support of peers.
  • Must have good time management skills and be able to meet rigid and urgent assignment schedules.
  • Ability to understand, remember, and apply oral and/or written instructions or other information.
  • Ability to organize thoughts and ideas into understandable terminology; ability to apply common sense in performing the job; ability to understand and follow basic instructions and guidelines.
  • Ability to travel as needed.
  • Demonstrated ability to develop strong customer relationships and trust to secure future business.
  • Demonstrated ability to achieve high levels of customer satisfaction.
  • Demonstrate and actively promote an understanding and commitment to the mission of CDW through behaviors consistent with the CDW Way.
  • Experience in large-scale enterprise, hybrid cloud, multi-cloud, or hosted data center environments, is a plus.
  • 3 years of Managed Services experience is a plus.
  • Cloud, automation, security, ITIL, networking, infrastructure, or platform certifications, is a plus.

Pay range:$96,000 - $150,180 depending on experience and skill set

Quarterly bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

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Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Information Technology
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ
CDW
* Ladders Estimates

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