Commercial Truck Fixed Operations Coach

Chris Collins, Inc.

$80K — $95K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience as a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck operations.
  • Proven record of enhancing customer satisfaction and profitability.
  • Self-starter comfortable in varied dealership environments, adept at building trust with diverse teams.
  • Experience in teaching and mentoring, especially in high-pressure situations.
  • Excellent communication skills, capable of leading training sessions.
  • Availability for significant travel (up to 3 weeks per month across U.S. & Canada).
  • Bonus: Experience in public speaking, multi-rooftop leadership, and practical problem-solving.

Responsibilities

  • Audit dealership operations to identify and address profit leaks.
  • Train service advisors on effective real-world selling techniques.
  • Coach managers on leadership, accountability, and performance metrics.
  • Facilitate cultural transformations alongside numerical improvements.
  • Provide hands-on, on-site coaching in dealerships across North America.

Benefits

  • Opportunity to partner with a leader in automotive coaching and fixed ops growth.
  • Receive training in proprietary service systems and tools.
  • Collaborate with high-performing colleagues who prioritize autonomy and integrity.
  • Make a meaningful impact on customers and dealership profitability.
Full Job Description
What You'll Do

As a Commercial Truck Fixed Operations Coach, you'll partner with owners, general managers, parts and service leadership, and front-line staff to:
  • Audit operations and identify profit leaks
  • Train advisors in real-world selling strategies
  • Coach managers in leadership, accountability, KPI mastery, and execution
  • Help teams transform not just numbers-but culture

You'll be on-site with dealerships across the US and Canada, delivering hands-on coaching and tactical implementation. It's not consulting from a PowerPoint-it's in-the-trenches transformation. Note: There is a component of coaching that is a virtual coaching plus you'll work shoulder-to-shoulder with dealerships in person.

This Role Is Not for Everyone.

Before you apply, understand this:

You will travel- up to 3 weeks per month

You must thrive in unfamiliar environments

You must be a self-starter who can command a room, earn trust, and drive change fast

You cannot rely on theory-you must bring real-world, documented service management success

No prior coaching experience needed-just a strong track record and a willingness to coach

You Might Be a Fit If You Have:

  • 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck operations.
  • A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams.
  • A self-starter who thrives in varied dealership environments-adept at earning trust and commanding attention.
  • Passionate about teaching and mentoring: you've mastered the real-world systems under pressure.
  • Excellent communication skills; comfortable leading training sessions and working with all personalities.
  • Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada).
  • Bonus if you have public speaking or training experience, multi-rooftop leadership, and a hands-on mindset for fixing broken processes.


Why Join Our Team & Thrive With Us?

We're not just building better parts & service departments-we're building a movement.

Our coaches enjoy:
  • Partnering with a respected leader in automotive coaching and fixed ops growth
  • Receive training in our proprietary service systems and tools
  • Collaborate with a team of high performers who value autonomy, integrity, and results
  • Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships

Bonus Points If You Have:
  • Public speaking or training experience
  • Experience managing multiple locations or large-volume stores
  • A "roll-up-your-sleeves" attitude with a passion for fixing broken processes


Ready to Make a Bigger Impact?

If you're tired of the grind and ready to coach the next generation of parts and service leaders, apply today. Be part of something bigger-the Service Drive Revolution.

Apply now and become part of the Service Drive Revolution.

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