Commercial Services Manager

NOV, Inc. • $90K — $120K *
Fort Worth, TX 76137In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in sales, commercial operations, or customer service.
  • Strong knowledge of CRM and ERP systems.
  • Proficient in Microsoft Excel and reporting tools.
  • Ability to interpret commercial terms and workflows.
  • Previous leadership experience in a commercial environment.

Responsibilities

  • Lead development of commercial services personnel across product lines.
  • Establish priorities and performance standards for the team.
  • Oversee daily quote-to-order activities including order management.
  • Coordinate with various teams to support efficient execution.
  • Monitor KPIs and implement process improvements for efficiency.
  • Ensure compliance with company policies and commercial procedures.
  • Build strong relationships with customers and internal teams.

Benefits

  • 401(k) plan with a generous company match.
  • Immediate access to competitive medical plans.
  • Free virtual visits with MDLIVE for enrolled employees.
  • Free preventive medical and dental care for families.
  • Free basic life and AD&D insurance at 2x your salary.
  • Minimum of 3 weeks paid vacation, with possible accruals for relevant experience.
  • Up to 11 paid holidays per year.
Full Job Description
Job Description

PRIMARY DUTIES & RESPONSIBILITIES

Commercial Services Leadership
  • Lead and develop commercial services personnel supporting multiple product lines and order types.
  • Establish team priorities, performance expectations, and operational accountability standards.
  • Support hiring, onboarding, employee development, and workforce planning activities.

Quote-to-Order Execution
  • Oversee daily quote-to-order activities including quotations, contract reviews, order entry, and order management.
  • Coordinate with sales, operations, engineering, supply chain, finance, and shared services teams to support efficient commercial execution.
  • Ensure service levels, workload distribution, and commercial processes are consistently maintained.

Operational Performance & Continuous Improvement
  • Monitor operational KPIs, reporting metrics, and team performance to support business objectives.
  • Identify and implement process improvements that enhance efficiency, scalability, accuracy, and customer responsiveness.
  • Support standardization of workflows, systems adoption, and continuous improvement initiatives.

Systems, Data & Commercial Governance
  • Support effective utilization of ERP, CRM, CPQ, and other commercial systems while maintaining data accuracy and operational reporting integrity.
  • Ensure compliance with company policies, delegated authority requirements, commercial procedures, and internal controls.
  • Collaborate with internal stakeholders to improve system functionality, reporting capabilities, and operational visibility.

Customer & Cross-Functional Collaboration
  • Build strong working relationships with customers and internal stakeholders to support commercial execution.
  • Partner with sales and product line teams to address customer requirements, order execution, and issue resolution.
  • Support compliance with NOV quality, health, safety, environmental, and training requirements while promoting safe and consistent workplace practices.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES
  • Support regional commercial services activities aligned with ISE operational objectives and customer requirements.
  • Collaborate across product lines to ensure standardized commercial execution practices and operational consistency.
  • Support regional growth initiatives through effective commercial support, process efficiency, and customer responsiveness.

JOB REQUIREMENTS
  • Excellent written and verbal communication skills in English.
  • Strong working knowledge of CRM, ERP, and commercial systems platforms.
  • Advanced proficiency in Microsoft Excel and reporting tools.
  • Ability to interpret commercial terms, customer requirements, and operational workflows.
  • Minimal domestic and international travel may be required.

EDUCATION & EXPERIENCE QUALIFICATIONS
  • Minimum 5 years of experience in sales, commercial operations, quote-to-order, customer service, or related commercial support functions.
  • Demonstrated experience supporting sales processes and managing commercial workflows.
  • Bachelor's degree in Business, Operations, Sales, or a related discipline preferred.
  • Previous leadership or supervisory experience in a commercial or operational environment preferred.
  • Experience managing quote-to-order processes within ERP, CRM, or related business systems.
  • Experience supporting both spare parts and capital equipment commercial processes preferred.
  • Experience developing operational reports, dashboards, and analytics preferred.
  • Experience implementing or supporting commercial systems, process improvements, or operational transformation initiatives preferred.

BEHAVIORAL COMPETENCIES
  • Strong leadership and team development capabilities.
  • Excellent organizational, analytical, and problem-solving skills.
  • Ability to manage multiple priorities across different product lines and order types.
  • Strong attention to detail and accuracy in commercial and operational activities.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all organizational levels.
  • Ability to drive accountability, process discipline, and operational consistency.
  • Strong customer service orientation with the ability to manage challenging situations professionally.
  • Self-motivated with the ability to work independently while supporting team objectives.
  • Ability to adapt to changing business priorities and support organizational change initiatives.

TECHNICAL COMPETENCIES
  • Strong commercial acumen and understanding of quote-to-order processes.
  • Proficiency in Microsoft Office applications including Excel, Power BI, and related reporting tools.
  • Working knowledge of ERP, CRM, and CPQ systems such as D365 or similar platforms.
  • Knowledge of commercial contract review and order management processes.
  • Ability to analyze operational KPIs, commercial metrics, and reporting data.
  • Understanding of workflow standardization and process improvement methodologies.
  • Familiarity with sales operations, customer support, and commercial governance practices.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)
  • 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
  • Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
  • FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
  • FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
  • All regular full-time employees receive up to 11 paid holidays per year.

About NOV, Inc.

NOV, Inc. Careers

Joining NOV, Inc. presents an unparalleled opportunity to advance a career in the energy sector with a company at the forefront of driving innovation and growth. NOV, Inc. is actively seeking professionals who are ready to engage with a global team that values leadership, diversity, and professional development.

Explore Job Opportunities

NOV, Inc. offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's in engineering, finance, or project management, NOV, Inc. positions itself as a leader in career advancement in the energy industry. Explore open positions that align with professional skills and career interests.

Internship Programs

NOV, Inc. believes in nurturing talent from the ground up. Internship programs at NOV, Inc. provide invaluable industry exposure and hands-on experience, making them a cornerstone of professional development for students and recent graduates eager to make their mark.

Commitment to Employee Growth and Benefits

At NOV, Inc., employee growth is a priority, supported by comprehensive benefits and diversity training programs designed to foster an inclusive workplace. NOV, Inc. invests in its team, ensuring access to the tools and training necessary to excel both professionally and personally.

Cultivating a Culture of Innovation

The culture at NOV, Inc. is built on a foundation of innovation and collaborative problem-solving. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company’s leadership in the energy sector.

Professional Development and Networking

NOV, Inc. is dedicated to the continuous professional development of its team members through leadership training, networking opportunities, and robust career paths. Employees at NOV, Inc. enjoy a dynamic environment where they can build strong professional networks and enhance their career trajectory.

Hiring Process

The hiring process at NOV, Inc. is designed to be transparent and engaging, starting from the initial job posting to the final interview. Candidates are encouraged to showcase their skills and experiences through a detailed resume and during the interview process, ensuring a fit that is beneficial both for the individual and for NOV, Inc.

Join the NOV, Inc. Team

NOV, Inc. is looking for passionate, curious, and innovative team players. Search for open positions that match skills and interests on the NOV, Inc. careers page. Discover how a position at NOV, Inc. can propel a career to new heights.

Stay Connected with NOV, Inc. Careers

Keep up to date with career tips, industry insights, and the latest job openings at NOV, Inc. Personalize subscriptions for job alerts and insider tips tailored to specific career preferences. Explore the rewarding opportunities that await at NOV, Inc.

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Embark on a journey with NOV, Inc., where career aspirations turn into achievements, and professional growth is intertwined with innovation and leadership.
Learn more about NOV, Inc.
Industry
Energy & Utilities
* Ladders Estimates

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