About the Opportunity

Ting is a fiber-first internet service provider on a mission to build and operate world-class gigabit networks in the communities we serve. Our Commercial Services team brings that same commitment to businesses, MDU properties, and enterprise customers - delivering reliable, high-performance connectivity backed by a team that genuinely cares about the customer experience. As a Commercial Project Manager at Ting, you will own the end-to-end delivery lifecycle for a portfolio of Bulk Internet, Enterprise DIA, and Commercial PON projects across multiple markets. From the moment a contract is signed, you are the central point of accountability - orchestrating internal teams, field vendors, and customers to bring each project in on time, on scope, and on budget. You will work cross-functionally with Networks, OSP, Field Operations, Finance, Sales, and Support to ensure every workstream stays aligned and every customer gets a delivery experience worthy of the Ting brand.

This role demands both technical fluency and the interpersonal polish to navigate multi-stakeholder environments with confidence. If you thrive in a fast-moving, start-up-style environment within a larger organization - where ownership is real and no two days look the same - this role is for you.

Please note that his role is required to be based in one of the following Ting Towns: Holly Springs, Centennial or Charlottesville.
What You'll Do

Pre-Construction & Design

• Review and validate cost estimates submitted during the pre-sales phase; flag discrepancies and partner with Sales Engineering to finalize scopes of work.
• Lead desktop design reviews for new commercial builds, including route analysis, strand mapping, and facilities assessments for MDU, enterprise, and PON deployments.
• Identify permitting requirements early and initiate the application process with municipalities, utilities, and right-of-way authorities to protect project timelines.

Post-Contract Delivery Management

• Serve as the primary project owner following contract execution, managing project kick-off, milestone tracking, and schedule adherence across all workstreams.
• Develop and maintain detailed project schedules that account for permitting lead times, vendor availability, material procurement, and customer readiness windows.
• Coordinate drop construction and installation phases, ensuring field vendors are resourced, sequenced correctly, and executing to spec.
• Evaluate and communicate project risk proactively; develop mitigation plans and escalate blockers with recommended solutions - not just problems.
• Act as a key business representative in helping to resolve a wide variety of day-to-day issues as they arise across active projects.

Vendor Resourcing & Management

• Source, onboard, and manage field vendors and subcontractors across active projects.
• Hold vendors accountable to quality standards, safety requirements, and contractual timelines; conduct performance reviews and document outcomes.
• Manage change orders and scope adjustments, maintaining margin discipline throughout the project lifecycle.
• Build the vendor relationships necessary to ensure reliable resourcing, responsive communication, and consistent field execution across all markets.

Purchase Orders, NTP & Budget Control

• Own the PO issuance process for all vendor engagements - ensuring purchase orders are properly scoped, approved, and issued before any field work commences.
• Coordinate and track all internal approvals required prior to project mobilization, and issue Notice to Proceed (NTP) to vendors only once full authorization is secured.
• Maintain a live project cost tracker for each active project, reconciling actual spend against the approved cost estimate at every major milestone.
• Monitor vendor invoices and progress billings against PO values; flag variances early and work with Finance and Operations to resolve discrepancies before they become overages.
• Proactively identify cost risk - scope creep, unanticipated permitting fees, materials changes - and escalate with a mitigation plan to protect project margin.
• Produce end-of-project budget variance reports, documenting final cost vs. estimate and contributing findings to future estimate calibration and vendor pricing reviews.

Customer Communication & Experience

• Act as the primary customer-facing point of contact throughout delivery, setting expectations clearly and maintaining a professional, proactive communication cadence.
• Develop project status reports and executive summaries for commercial customers and internal stakeholders.
• Coordinate customer-side readiness milestones (inside wiring, equipment staging, access provisioning) to eliminate last-mile delays.
• Navigate difficult conversations - schedule slippage, scope changes, vendor delays - with transparency and a solutions-first mindset.

Cross-Functional Collaboration & Process

• Partner closely with Networks, Engineering, OSP, Field Operations, NOC, Finance, and Sales to ensure seamless handoffs and shared accountability across the project lifecycle.
• Establish processes and systems as necessary to support successful, repeatable project delivery at scale.
• Contribute to process improvement initiatives, playbook development, and lessons-learned documentation to strengthen Commercial delivery capability over time.
• Maintain accurate and up-to-date project records in Open Project and Hubspot.

What You Bring

• Bachelor's degree in Business, Engineering, or equivalent professional experience.
• Minimum 3 years of project management experience in telecommunications, ISP, construction, utilities, or network infrastructure delivery.
• Hands-on familiarity with Bulk MDU Internet, Enterprise DIA, and/or Commercial PON (GPON/XGS-PON) deployment projects.
• Demonstrated experience managing the full post-contract delivery cycle: permitting, OSP/drop construction, CPE procurement, and installation.
• Proven vendor management skills - sourcing, contracting, performance management, and dispute resolution.
• Experience managing purchase orders, vendor NTP processes, and multi-vendor approval workflows in a capital project environment.
• Demonstrated ability to track and control project spend against approved budgets, including variance analysis and overage prevention.
• Strong program management skills with the ability to coordinate and schedule multiple long-term projects simultaneously.
• Strong data, metrics, and analysis skills; comfortable with progress tracking, reporting, and escalating issues to senior management when necessary.
• Excellent written and verbal communication skills; able to converse at both a technical and business level with customers, leadership, and field crews alike.
• Strong customer focus and empathy; committed to delivering an outstanding experience at every touchpoint.
• Proficiency with project management tools (e.g., Open Project, Google Suites, and Hubspot platforms.
• Ability to work effectively in a fully remote setting with minimal supervision.
• Willingness to travel if needed

Preferred

• PMP certification or equivalent project management credential.
• Experience with GIS/OSP design tools, structured cabling, and permitting portals.
• Familiarity with NESC, local ROW, and utility make-ready processes.
• Comfort working in a start-up-style environment within a larger organization - adaptable, self-directed, and energized by building new processes.

The base salary range for this position is $80,000 - $85,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.