SUMMARY: The Commercial Lines (CL) Service Leader owns the operational excellence of HUB's MSO region Commercial Lines division, translating strategy into execution across sales, retention, and customer service. This role is central to driving performance outcomes while leading and developing a high-performing team of CL professionals.
JOB RESPONSIBILITIES: - Responsible for being a resource to all of CL in the HUB MSO region
- Communicate all National initiatives to the field operations in HUB MSO
- Work with CL teams to ensure "best practices" are in place across the region, with authority to implement strategic changes in consultation with the Chief Operating Officer
- Work in conjunction with the CSO, COO, Commercial Lines Strategic Leader, and the Commercial Lines (CL) Service Unit Leaders to develop a vision and growth plan, attain and maintain profitability according to HUB MSO standards.
- Work with the CL Service Unit Leaders to coordinate client service needs and expectations between the service staff and Producers
- Work with the CL Service Unit Leaders and offices managing the workflow of the service staff including the assignment of workload and account responsibilities
- Influence and support strategic planning initiatives including development of CL staff
- Strategize with CL Service Unit Leaders, COO, CMO, Commercial Lines Strategic Leader, and CSO to retain business year over year enhancing value proposition, stewardship process and account management services
- Positively and proactively represent HUB in meetings, seminars, and networking events
- Maintain and display a deep knowledge of CL carrier products and service level differentiation
- Drive consistent and predictable long-term, profitable client relationships
- Work with Mid-South President and VP of Finance to support the development and management of department budget, pursue and achieve targets for key financial metrics, and control expenses per corporate guidelines
- Champion the internal and external positioning of the HUB "brand"
- Actively participate in Service management on day-to-day basis including office visits regarding staff development (mentoring), plan execution, and training
- Helping drive artificial intelligence (AI) adoption to improve operational efficiencies
- Maintain the accountability of RSP as they help with processing tasks in working with the operations team
- Review Data on a consistent basis to maintain data integrity
- Reviewing enterprise reports and having the account managers see if they can replace with the enterprise solutions.
QUALIFICATIONS: - At least 10-15 years of progressive Commercial Lines (CL) insurance experience; majority must be within an agency, brokerage or consulting firm
- Demonstrated track record as a Client Service/Account Executive or Team Leader in developing a consultative platform for account management
- Specialty lines experience a plus
- Demonstrated experience mentoring and directly managing staff
- Ability to institute effective employee development and training procedures covering key areas
- Understand ways to distinguish insurance brokerages through customer service, technology, special product offerings, association marketing, client communication strategies and alternative funding programs
- A consultative, positive, and resourceful approach to dealing with prospects, clients, and associates
- Strong visibility within the local and national insurance communities
- Highly developed organization and time management skills
- Must be willing to travel 25%
- Excellent listening skills
- Strong written and verbal communications
- Strong degree of self-motivation
- Demonstrated ability to lead/motivate others
- Influential and persuasive with the ability to partner across HUB and work well with segment and other channel leaders
- Must hold any insurance licenses required by applicable regulatory authorities to perform the duties of this role
What we offer youWe invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
- Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
- Inserted bullet information here
