Job Description

Job Summary

We are seeking a Commercial Claims Account Executive to join our Commercial Transportation team in greater Schaumburg, IL area.

Our Commercial Claims Account Executives serve as trusted advocates for clients throughout the claims lifecycle, helping transportation and fleet accounts navigate complex claims situations while protecting their operational and financial interests. In this role, you will act as the primary liaison between clients, carriers, adjusters, and internal teams, providing expert guidance, claims analysis, and proactive claims management strategies.

Successful candidates will leverage their commercial insurance expertise to drive favorable claims outcomes, identify loss trends, and develop risk mitigation strategies that reduce claim frequency and severity. You will play a critical role in strengthening client relationships by delivering exceptional claims support and consultative service.

As a Commercial Claims Account Executive, you will collaborate closely with Client Advisors, Account Managers, carriers, and claims professionals to ensure prompt claim resolution, effective communication, and superior client experiences. Your understanding of commercial transportation exposures, claims processes, and loss control techniques will be instrumental in helping clients manage both current and future risks.

Our ideal candidate is a proactive problem solver with strong claims management experience, exceptional client advocacy skills, and a passion for helping clients navigate complex insurance claims.

Responsibilities

• Serve as the primary claims advocate and point of contact for assigned commercial transportation clients.
• Manage the full claims lifecycle, including reporting, investigation, monitoring, escalation, and resolution.
• Collaborate with carriers, adjusters, attorneys, medical providers, and third-party administrators to facilitate timely and equitable claims outcomes.
• Analyze claim trends, loss runs, and claims data to identify opportunities for risk reduction and improved claim performance.
• Conduct regular claims review meetings with clients to discuss open claims, loss trends, reserve development, and resolution strategies.
• Assist clients in understanding policy coverages, exclusions, deductibles, and claim reporting requirements.
• Monitor large-loss and complex claims, ensuring appropriate reserves, investigation activity, and claim handling practices.
• Advocate on behalf of clients during claim disputes, settlement negotiations, and coverage discussions.
• Partner with Client Advisors to support account retention, renewal strategy, and prospective business opportunities through claims insights and loss analysis.
• Support renewal processes by providing claims analytics, loss forecasting, and recommendations for risk improvement.
• Collaborate with risk management and loss control resources to develop corrective action plans aimed at reducing future losses.
• Maintain detailed claim documentation and ensure timely communication with all stakeholders.
• Ensuring compliance with industry regulations and company policies.
• Providing exceptional customer service and support
• Meets with clients as needed or directed by client advisor.
• Serves as technical expert, assisting insureds and department members to resolve complex issues.

Requirements

• Ability to function independently while collaborating effectively across internal and external teams.
• Strong understanding of commercial claims processes, coverage interpretation, and claim resolution strategies.
• Demonstrated ability to manage multiple complex claims while maintaining high levels of organization and attention to detail.
• Exceptional verbal and written communication skills with the ability to explain complex claims issues clearly and professionally.
• Strong analytical skills with experience reviewing loss runs, claims data, reserves, and performance metrics.
• High degree of critical thinking and problem-solving ability.
• Ability to prioritize competing demands in a fast-paced environment.
• Ability to demonstrate advanced level proficiency with a variety of technology including MS Office
• Experience working with Agency Management Systems; Applied Epic experience preferred.
• Knowledge of carrier claims systems and claims reporting platforms.
• Complies with continuing education requirements for agent licensing as well as professional designations.
• Commitment to remaining informed on industry developments, coverage changes, and emerging transportation risks.

Education and Experience

• Bachelor's degree in Business, Risk Management, Insurance, or a related field preferred.
• Minimum of 5+ years of commercial insurance claims, risk management, or commercial lines account management experience.
• Commercial transportation, trucking, or fleet claims experience strongly preferred.
• Active Property and Casualty Insurance License required
• Insurance designations such as ARM, CPCU, CRM, CIC highly preferred but not required

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Pay Details:

The base compensation range for this position is $70,000 - $120,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.