Who you are:
You are a highly motivated self-starter looking to propel your career to the next level in a thriving and collegial professional environment.

What the role entails:
TKD is seeking a reliable and self-motivated Collections Supervisor to manage outstanding client balances and support timely payments. This role works closely with TKD attorneys and clients to resolve billing questions, follow up on past-due accounts, and maintain positive working relationships. The Collections Supervisor plays an important role in keeping accounts current while supporting the firm's overall cash flow goals and reports directly to the Controller and CFO.

Essential responsibilities include:

• Partner directly with attorneys to review aging accounts receivable, obtain case details, and determine the most effective collection strategy.
• Actively manage and prioritize past-due accounts to drive timely payment and reduce aging accounts receivable
• Contact clients via phone and email to collect outstanding balances while maintaining professional client relationships.
• Investigate billing history, invoices, and payment activity to resolve disputed or delayed accounts.
• Negotiate payment plans and settlements to secure prompt resolution of balances due.
• Manage all correspondence in the accounts receivable inbox and respond in a timely, professional manner.
• Accurately document all collection efforts, communications, and account updates in SUREPOINT LMS management notes.
• Review e-Billing platforms and submit or manage appeals on a weekly basis.
• Process and apply credit card and ACH payments; serve as backup for cash receipt applications (wires, ACH, checks, credit cards).
• Track evergreen retainers and ensure accounts remain current.
• Prepare and present weekly collections, and aging reports.
• Communicate with insurance agencies and third-party platforms (Nationwide, Serengeti) to support collection efforts.
• Complete administrative tasks including reminder statements, credit memos, and balance write-offs.

Qualifications and skills:

• 10-15 years of collections and accounts receivable experience, preferably within a law firm or professional services environment.
• College degree required; Accounting, Finance, or Business Administration preferred.
• Proven ability to independently manage a large, complex A/R portfolio and drive timely collections.
• Strong experience working directly with attorneys to gather case insight, resolve client issues, and accelerate payment.
• Confident communicator with the ability to balance firm advocacy and client relationship management.
• Demonstrated success meeting or exceeding collection targets and reducing aging receivables.
• Solid understanding of collections best practices, billing cycles, and law firm billing and eBilling processes.
• Working knowledge of applicable collections laws and compliance requirements.
• Skilled negotiator with experience structuring payment plans and settlements.
• Highly organized with strong attention to detail and follow-through in a fast-paced environment.
• Analytical problem-solver able to research billing history and resolve disputes efficiently.
• Proficient in Microsoft Word, Excel, and Outlook; strong spreadsheet and reporting skills preferred.
• Comfortable working with metrics, deadlines, and performance goals.
• Excellent verbal, written, and interpersonal communication skills.
• Self-motivated, dependable, and results-driven with a strong sense of ownership.
• Positive team player with the ability to prioritize, multitask, and work cross-functionally.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

What Success Looks Like in This Role:
Success means meeting with attorneys, getting clear direction on past-due accounts, and collecting payments quickly. The Collections Specialist follows up consistently with clients, keeps accounts current, and maintains accurate records while remaining professional with attorneys and clients.

TKD is currently maintaining a hybrid schedule structured as Mondays, Tuesdays, and Wednesdays in-office with alternating Thursdays and the option to be remote Fridays.

Compensation & benefits:
The good faith base annual salary range for this position is a minimum of $80,000 to a maximum of $100,000. The actual salary rate offered to candidates within that range will depend on a variety of factors, including without limitation, years of relevant experience, applicable education/certification(s), office location, and the candidate's overall qualifications for the position as assessed by the Firm. Market and Firm factors are also considered.

Our generous benefits package includes medical, dental, vision insurance; 401K, disability, life insurance, and Paid Time Off (PTO).