Work Location:Wilmington, Delaware, United States of America
Hours:40
Pay Details:$91,000 - $145,600 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:Risk Management
Job Description:We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage advanced data analytics and segmentation techniques to design, test, and optimize collections strategies that improve customer outcomes while ensuring compliance with regulatory standards.
The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies.
Key Responsibilities- Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement
- Leverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing)
- Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation
- Identify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategies
- Partner with cross-functional teams (Legal, Compliance, Operations, Digital Vendors) to implement compliant and scalable strategies
- Monitor key performance metrics (e.g., RPC%, PTP%, liquidation curves, roll rates) and deliver insights to leadership
- Ensure all strategies adhere to regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance)
- Support digital transformation initiatives, including automation and vendor integrations
Depth & Scope:- Demonstrates governance, control and risk management behaviors in alignment with TD policies and practices
- Leads/participates in the identification, development and implementation of new initiatives, operating workflow, additional services/applications or operational efficiencies including potentially leading special project teams or cross functional work groups
- Assists with developing and enhancing credit risk assessment capabilities to identify and maintain good business opportunities with new and existing clients
- Performs detailed analysis and interprets information to make recommendations to Senior Management on critical strategies including non-standard and ad-hoc requests as determined by management
- Creates reports on the results of implemented strategies, using all appropriate quantitative methods and MIS, and makes recommendations to increase efficiencies and revenue while managing credit risk and produce those reports on a regular basis
- Effectively works cross-functionally with teams outside of risk
- Works with Internal Audit / External Regulators, to ensure that documentation for all work processes is complete and up-to-date
- Ensures sound credit control by taking a pro-active approach to risk management within the risk guidelines of the Bank
- Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other internal and external groups
Education & Experience:- Bachelor's degree required; Graduate degree preferred
- 5+ years' experience required
- Proficient PC skills including a strong competency in MS Excel and PowerPoint, and a variety of PC-based analytical and reporting software packages
- Experience with the use of Relational Databases and the process of Extract Transform Load (ETL) using common languages such as SQL or SAS
- Familiar with various analytical or reporting tools, such as SAS, R, Matlab Tableau, etc.
- Strong analytical and problem solving skills are required to interpret data and draw conclusions
- Experience in data modeling and risk management either from a business administration, statistical, mathematical, scientific or financial background
- Excellent written and verbal communication skills
- Experienced in developing and presenting recommendations to Senior Management
Preferred Qualifications:- Bachelor's degree in STEM (e.g., Statistics, Mathematics, Engineering, Computer Science, Economics)
- Experience with collections lifecycle strategy across multiple products or portfolios
- Familiarity with digital outreach channels (SMS, email, AI-driven engagement)
- Exposure to regulatory frameworks impacting collections (TCPA, FDCPA, CFPB)
Physical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Occasional
- Performing sedentary work - Frequent
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Frequent
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Occasional
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Occasional
- Crawling - Never
- Climbing - Never
- Reaching overhead - Occasional
- Reaching forward - Occasional
- Pushing - Occasional
- Pulling -Occasional
- Twisting - Occasional
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Frequent
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
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