What you'll be doing

You'll be joining CIBC's Collaboration Services team. You'll be responsible for providing administration, governance, operational support, and technical expertise for Microsoft Power Platform and SharePoint Online services, including Power Apps, Power Automate, Power Pages, Copilot Studio, and related platform capabilities. You'll support enterprise-wide platform adoption by maintaining secure, scalable, and compliant environments, implementing governance controls, and enabling business innovation through low-code solutions and collaboration technologies. You'll investigate and resolve technical issues, manage escalations, support service reliability, and collaborate with business and technology partners to deliver operational excellence. In addition, you'll support integrations with Microsoft 365 collaboration services including Microsoft Teams, OneDrive for Business, Microsoft Forms, Microsoft Copilot, Microsoft Purview, and Information Protection capabilities such as Sensitivity Labels while ensuring alignment with enterprise security, compliance, privacy, and risk management requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Production Support -Provide administration and operational support for Power Platform and SharePoint Online services, including Power Apps, Power Automate, Power Pages, and Copilot Studio. Investigate and resolve incidents, environment issues, connector challenges, licensing concerns, and user requests. Manage and prioritize operational tasks, monitor platform health, administer environments, maintain DLP policies, and support tenant configurations. Contribute to the Power Platform Center of Excellence(CoE) and implement preventative measures to enhance stability, governance, security, and user adoption.
• Partnership-Collaborate with stakeholders and teams to drive adoption of Power Platform and SharePoint Online solutions. Serve as a trusted advisor on governance, environment strategy, security, ALM, and integration. Support training and adoption, ensuring solutions meet organizational policies, regulatory requirements, and data protection standards.
• Projects Delivery-Act as a subject matter expert for Microsoft Power Platform, SharePoint Online, and Microsoft 365 collaboration technologies. Support platform design, implementation, governance, and operational readiness. Assess changes, evaluate solutions, and ensure compliance with security, privacy, and risk standards. Collaborate with teams to establish ALM practices, deployment pipelines, and governance controls. Research emerging Microsoft technologies and recommend enhancements for platform capabilities and user productivity.

Who you are

• You can demonstrate 4+ years experience in Microsoft Power Platform and SharePoint Online, including Power Apps, Power Automate, Power Pages, Copilot Studio, platform administration, environment management, governance frameworks, Data Loss Prevention (DLP) policies, Center of Excellence (CoE) implementation, Application Lifecycle Management (ALM), managed solutions, deployment pipelines, and enterprise solution enablement. You have experience supporting Microsoft 365 collaboration services such as Microsoft Teams, OneDrive for Business, Microsoft Forms, Microsoft Copilot, Microsoft Purview, and Information Protection technologies including Sensitivity Labels. You possess strong troubleshooting, operational support, stakeholder engagement, governance, and problem-solving skills, with experience supporting enterprise SaaS platforms in a large and complex organization. Microsoft Power Platform certifications and experience supporting enterprise-scale Power Platform deployments are considered strong assets.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 14th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively