Core ResponsibilitiesCMDB Data Stewardship & Governance- Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
- Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
- Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
- Define and maintain governance policies, standards, and controls aligned with audit and risk expectations
Platform & Process Collaboration- Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
- Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement
Metrics & Reporting- Develop and maintain data quality metrics, dashboards, and reporting frameworks
- Prepare governance insights and reporting for leadership, audit, and compliance discussions
AI Platform & Process Governance- Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
- Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
- Assist in translating AI governance requirements into process controls and certification checkpoints
- Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks
Qualifications- Minimum of five years related work experience, with at least one year of IT service management experience.
- Undergraduate degree or equivalent combination of training and experience.
- ITIL Foundation Certification
- Experience in IT systems, CMDB, data administration, or governance environments
- Data normalization experience and ability to maintain high-quality structured data
- Data governance experience, including policies, standards, and controls
- Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
- Understanding of ITIL processes and service management concepts
- Experience or exposure to cloud platforms (AWS, Azure, or similar)
- Strong communication and collaboration skills across technical and business stakeholders
Preferred- Hands-on experience with ServiceNow (CMDB, ITSM modules)
- ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year
- Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)
- Knowledge of CMDB governance, certification campaigns, and audit readiness practices
- Experience with reporting, dashboards, or data analytics tools
- Exposure to AI governance, AIOps, or automated service management processes
Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position.
