Job Description

Purpose:

The remote Field Sales Engineer (FSE) is responsible for the iHydrant™ and water distribution sales assistance, deployment assistance, and product training. The remote FSE supports the sales effort by assisting in product demonstrations for customers, participating in trade shows, conferences and webinars, pro-actively monitoring and addressing field issues. This job, while a remote position, requires working collaboratively with other members of the valve and hydrant teams, including product managers, engineering, and sales to ensure overall project success.

Core Functions of Position:

Identifying and participating in sales opportunities for iHydrant™

Manage regional project deployment for utility customers on iHydrant™ system

Work with Sales team to influence hydrant specifications around the iHydrant™ product

Work with Engineering companies and utility engineers to help define hydrant specifications

Maintaining daily communications with customers to ensure resolution and proper follow-up

Utilizing the escalation process to resolve customer service issues

Escalate issues to cross-functional teams in a timely manner to ensure implementation issues are addressed early

Be the subject matter expert on new product functionality to ensure successful onboarding and training of new features for clients

Interact with clients to understand their business needs, communicate project status/expectations, and develop relationships to ensure satisfaction while minimizing project risk

Communicate feature requests effectively to Product Management to improve product

The ability to lift and carry a toolbox that can weigh up to 50 lbs.

Other duties and special projects as assigned.

Qualifications

Technical Skills:

Travel estimates of 75% required, and position is remote.

Valid driver's license and good driving record is required.

Education & Experience:

Bachelor's Degree in Engineering, a related field or equivalent experience is required.

Demonstrated mechanical ability, previous hydrant experience is a plus.

Additional Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.