We are looking to hire a hands-on Cloud Solution Architect - Factory to join our diverse, talented, high performance, and innovative team, focused on driving Infrastructure and Application Migrations via the Cloud Acceleration Factory. The Cloud Acceleration Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Acceleration Factory provides opportunity to drive feedback into Microsoft's core product teams to help improve our platform. CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical and governance role spanning across design, build, and production. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed. Responsibilities A Cloud Solution Architect (CSA) within the Cloud & AI Platforms Global Customer Success team focused on Securing the Modernization and Migration of customer workloads on Azure Customer-Centric Approach: Play a pivotal role in the Azure Application Migrations Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI solutions that drive business value. Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping. Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners. Business Impact: Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments. Operational Awareness: Understanding of consumption metrics and their reflection on program effectiveness. Ability to collaborate with local teams for nominations and intake support. Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP. Identify and contribute repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment. Continuously look to improve upon these assets utilizing the best of field inputs. Evaluate pilot opportunities for potential integration into existing offerings. Architect Azure Infrastructure and Azure Application Migrations Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with Azure Infrastructure and Azure Application Migrations roadmaps, lead POCs and MVPs, and ensure long-term technical viability. Technical Leadership: Advocate for Customers: Share insights and best practices, collaborate with the Factory team to address key blockers, and influence improvements, roadmap and feature prioritization. Resolve technical blockers: Debug technical issues and provide fixes for engagements encountering blockers. Continuous Learning: Stay updated on market trends, collaborate with the Analytics & AI technical community, and educate customers about GitHub Copilot and the Azure AI platform. Accelerate Outcomes: Through engaging with field teams, share expertise, drive factory pipeline, and promote Factory to accelerate customer success, as well as collate feedback upon execution to drive improvement and leverage field teams inputs. Qualifications Required Qualifications: Bachelor's degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience. Other Requirments This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. - Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines. Additional or Preferred Qualifications Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following: Deep Domain Expertise in Azure Application Migrations Areas: Domain expertise in one of the Azure Infrastructure and Azure Application Migrations specific areas OR hands-on experience working with the respective products at the expert level. Programming Languages and Integration: Knowledge with Java, .NET, JavaScript, Python or similar programming languages in the context of application development, and ability to integrate GitHub Copilot and Azure AI with other services (e.g., Azure Functions, Azure Container Apps, Docker, API Management). Also, enterprise-scale technical experience and depth with one or more areas of the Azure Infrastructure and Azure Application Migrations (Azure core technologies including Apps, compute, networking, storage, and databases, along with identity, security, and monitoring services for cloud solutions.) Architecting Enterprise-Grade Solutions: The ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc. Proven experience building enterprise-grade, Azure Infrastructure and Azure Application -focused solutions on the cloud (Azure, AWS, GCP) for customers, from Minimum Viable Products (MVPs) leading to production deployments. Infrastructure as Code (IaC) Deployment: Understanding of Bicep, Terraform, or Azure Resource Manager and familiarity with configuration and deployment of IaC templates in a secure environment. Competitive Landscape: Understanding the competitive landscape is valuable, candidates should be aware of key AI platforms beyond Azure, such as AWS and GCP. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Cloud Solution Architecture IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Cloud Solution Architecture IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année. Pour plus d'information au sujet de la rémunération, veuillez cliquer ici: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.