Position Overview The Cloud Services Network Engineer supports the Thrive Cloud platform by assisting with day-to-day network operations, firewall administration, troubleshooting, and project delivery. This role is suitable for an engineer with approximately 2-3 years of hands-on networking experience, a strong CCNA-level understanding of networking fundamentals, and good practical experience working with Fortinet firewalls. The role will work closely with senior network engineers to maintain reliable, secure, and well-documented network services across Thrive environments.
Required Qualifications & Experience - 2-3 years of hands-on experience in network support, network administration, or junior network engineering
- Cisco CCNA certification or equivalent CCNA-level networking knowledge
- Good practical experience administering Fortinet firewalls, including policies, NAT, VPNs, and basic troubleshooting
- Experience supporting LAN, WAN, firewall, and internet connectivity issues in a business or service provider environment
- Degree, diploma, apprenticeship, or equivalent practical experience in information technology, networking, or a related field
Primary Responsibilities - Assist with the day-to-day support, maintenance, and monitoring of Thrive Cloud network infrastructure
- Support Fortinet firewall administration, including firewall policies, address objects, NAT rules, VPN configuration checks, and log review
- Troubleshoot common network issues involving routing, switching, DNS, DHCP, VLANs, VPNs, and firewall access rules
- Work with senior engineers to implement approved network changes and project tasks
- Follow change control processes, document work clearly, and update tickets with accurate technical notes
- Participate in incident response and escalation activities, with guidance from senior network engineers where required
Required Technical Competencies Core Networking Knowledge - Solid understanding of TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, NAT, and basic network security concepts
- Working knowledge of common switching concepts such as ARP, STP, trunks, access ports, EtherChannel/LACP, and basic redundancy
- Basic routing knowledge including static routing, default routes and BGP
- Ability to use common troubleshooting tools such as ping, traceroute, packet capture, interface counters, logs, and monitoring dashboards
Fortinet Firewall Experience - Good hands-on experience with FortiGate firewall administration and troubleshooting
- Ability to review and update firewall policies, address objects, services, schedules, and security profiles under guidance
- Understanding of source NAT, destination NAT, VIPs, and basic policy troubleshooting
- Experience supporting site-to-site IPSec VPNs, including phase 1 and phase 2 checks, tunnel status, and log review
- Awareness of Fortinet features such as virtual domains, high availability, FortiAnalyzer, and FortiManager is desirable
Equipment and Infrastructure Experience- Experience supporting Cisco switches and routers in access, distribution, or small datacenter environments
- Basic experience with rack-mounted network hardware, cabling standards, patching, and datacenter support processes
- Experience using monitoring tools such as SolarWinds, PRTG, N-able, or similar platforms to identify and investigate alerts
Soft Skills - Clear verbal and written communication skills, including the ability to explain technical issues in tickets and handovers
- Willingness to learn from senior engineers and follow established standards, processes, and change controls
- Good troubleshooting mindset with attention to detail and the ability to work through issues methodically
- Ability to work collaboratively in a team environment and escalate appropriately when additional support is required
Base Salary Range: $80K -$115K (bonus eligible)
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate's qualifications, including experience and relevant education.
