Job Family:
IT Cyber Security (Digital)

Travel Required:
Up to 10%

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:

The Cloud DevOps / Credential Management Engineer serves as a subject-matter expert in credential management systems with a primary focus on Intercede MyID, PKI, and associated identity and access management technologies. This role provides advanced engineering, troubleshooting, and cloud-support services while collaborating with development, security, and infrastructure teams to design and maintain secure, scalable, automated solutions. The Cloud DevOps / Credential Management Engineer works independently or as part of a cross-functional team to support mission-critical environments.
• Work independently or as a member of a delivery team to provide infrastructure, engineering, and operational support for Cloud-hosted applications delivered through client Cloud Services.
• Support environments operating on Amazon Web Services (AWS) and/or Microsoft Azure.
• Use Terraform and/or Ansible to manage, configure, and automate cloud systems across Microsoft Windows and Linux environments.
• Collaborate closely with application development teams to design, develop, and maintain CI/CD automation workflows across all services and applications.
• Automate provisioning and setup of new application environments for testing, staging, and production.
• Design and implement application build packaging and deployment automation using industry best practices and tooling.
• Implement performance monitoring systems, establish baselines, and configure proactive alerting to support incident management and operational stability.
• Troubleshoot production and infrastructure issues, leveraging appropriate resources to drive timely resolution and minimize user impact.
• Continuously improve processes, automation, and system designs to enhance system reliability, maintainability, and security.
• Ensure and reinforce application of best-practice security principles across systems.
• Identify recurring technical issues and perform root-cause analysis to deliver durable remediation.
• Provide system-level support for credential management solutions including Intercede MyID, HID credentialing technologies, and PKI systems.
• Perform advanced troubleshooting and configuration of drivers, middleware, smart cards, authentication devices, and related software components.
• Support and maintain Windows Server environments and perform database administration tasks related to Intercede and credentialing systems.
What You Will Need:
• Minimum of FIVE (5) years of relevant IT or engineering experience, including at least 1-2 years of cloud support experience.
• Hands-on experience working with credential management systems including Intercede MyID, HID solutions, PKI infrastructures, and certificate lifecycle management platforms.
• Proven experience troubleshooting drivers, middleware, credentialing software, and authentication technologies.
• Experience supporting and engineering Windows environments, as well as performing DBA responsibilities for Intercede or similar systems.
• BA/BS in Computer Science, Information Systems, Business, or related field.
• A Master's degree may substitute for four years of experience.
• Ability to obtain and maintain a Federal or DoD Public Trust clearance; candidates must receive adjudication prior to onboarding.
• Candidates with an active Public Trust or Suitability determination are preferred.

What Would Be Nice To Have:
• A Master's degree may substitute for four years of experience.

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus