We are looking for a Clinical Workflow Informaticist on the Clinical Applications team to bridge the gap between our clinical users (such as doctors, nurses, pharmacists, physiotherapists, lab technicians) and our technology, ensuring a seamless experience with the Lunar platform. This role will provide expert guidance, training, and support to healthcare professionals, helping them optimize workflows, troubleshoot issues, and maximize the value of our platform in delivering patient care. If that sounds meaningful to you, join us and make an impact on how healthcare is delivered.
Over the next 6 months, here are some ways you can make an impact:- Support Clinical Users: Lead onboarding and ongoing support for new clinical users, ensuring they can effectively navigate and utilize Lunar.
- Streamline Support Processes: Develop support workflows and documentation to improve response times and provide scalable solutions for common clinical user challenges.
- Gather Product Feedback: Gather feedback from frontline healthcare professionals to identify pain points and collaborate with product and engineering teams to drive usability improvements.
- Facilitate Feature Adoption: Assist in the implementation of new clinical features by providing real-world insights, testing workflows, and ensuring seamless rollout to users.
- Hands-on Clinical Insight: Leverage your clinical experience to create solutions that support clinicians in providing better patient care while easing the documentation burden.
Your Experience:- Clinical Background: Ideally, you are a Nurse Practitioner (NP), Advanced Practice Registered Nurse (APRN), Registered Nurse (RN) or Certified Registered Nurse Anesthetist (CRNA) with nursing experience, preferably in internal medicine or a hospital setting.
- Hospital Experience: Strong experience in hospital environments, with a focus on internal medicine.
- Experience Level: A minimum of 1 year of nursing experience, with 2-3 years total experience in clinical settings.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to describe clinical workflows, train users, and collaborate across teams.
- End-user support experience: Prior experience supporting clinicians or end-users with clinical technology, troubleshooting issues, and guiding best practices in a healthcare environment.
- Attention to Detail: Proven ability to work with precision, especially when configuring clinical templates and order sets that require accuracy and compliance.
Lunar supports a flexible hybrid work environment. We encourage in-person collaboration with an expectation of working onsite three days a week. Our approach is designed to offer the flexibility of remote work while fostering the creativity and connection that come from face-to-face time with the team.
