Job Title:
Clinical Specialist

Reporting To:
Director Clinical Development

Work Schedule:
Fully Remote - Salt Lake City, UT

Job Description

Moog Medical Devices Group specializes in designing, manufacturing, and distributing industry-leading enteral feeding and infusion pumps. Through substantial investment in research and development and leveraging our extensive expertise, we meticulously design and develop advanced infusion systems that enhance medication safety, optimize application performance, and effectively reduce medical expenses.

We are seeking a Clinical Specialist. You will be a trusted resource and frontline contact for Moog Medical Device customers. Using your clinical expertise in infusion nursing, enteral feeding, and home infusion, youll deliver exceptional support via phone, email, and live training - helping customers and end users apply our devices confidently and in accordance with best practices.

Youll work closely with sales, marketing, customer service, regulatory, and R&D teams - acting as the voice of the end user, driving customer satisfaction, and helping customers navigate challenging situations with professionalism and empathy. You will have a remote or hybrid work schedule, depending on your location.

As a Clinical Specialist, you will....

• Provide live, telephonic, and email clinical support during business hours. Must be available during business hours with rotating after hours back-up support.
• Troubleshoot product issues and ensure all communications follow quality and regulatory guidelines.
• Deliver product training to customers and sales teams (virtual & live). This may require support outside of business hours.
• Customize eLearning programs to meet customer needs.
• Collaborate internally to improve products and resolve customer concerns.
• Support new product development with clinical insight and user feedback.
• Attend conferences to represent Moog products.

To be considered for this role, you will need...

• Registered Nurse; bachelors degree or higher preferred; consideration for Registered Dietitian
• Minimum of five (5) years clinical experience with emphasis on infusion, enteral feeding, and homecare preferred. Will also consider acute care experience in these areas.
• Medical device training experience beneficial
• Travel: ~10-15% domestic travel
• Exceptional communication skills - able to convey complex clinical information clearly, listen actively, and foster trust with diverse audiences
• Conflict resolution skills - ability to de-escalate upset callers in stressful situations with empathy, patience, and professionalism
• Strong learning ability to quickly learn new technology and confidently translate technical and clinical product information for end users
• Compassionate problem-solving skills in a compliance-driven environment
• Tech-savvy with Microsoft Office, Teams, webinar tools. Able to collect, organize and present data as needed.
• Comfortable with medical devices; able to understand drug conversions, concentrations, and dosing
• Ability to resolve complex issues and follow instructions in various formats

Why Join Us

• This is a clinical position that provides a pathway into the medical device industry, with defined opportunities for professional growth and advancement. As you progress, additional responsibilities and assignments may be incorporated to support your development and expand your impact within the organization.
• Use your clinical expertise to help customers utilize medical devices safely and effectively.
• Collaborate with cross-functional teams in a supportive environment.
• Opportunities for professional development and travel.

How we care for you:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
• 9/80 schedule to include every other Friday off
• Additional site-specific benefits may be offered

Salary Range Transparency:
Salt Lake City, UT $90,000.00-$120,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moogs total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.