Kennedy Krieger Institute

Clinical Referral and Relations Manager, Inpatient

Kennedy Krieger Institute$71K — $127K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Graduated from an accredited school of nursing with a BSN or currently enrolled in a BSN program to complete within 2 ½ years.
  • Minimum 3 years of care management experience in a hospital care setting.
  • Demonstrated experience in client services or relationship management within healthcare environments.
  • Active, unencumbered Registered Nurse license from Maryland or a compact state.
  • Current CPR certification with hands-on skills; related certifications preferred.

Responsibilities

  • Develop and maintain relationships with referral customers, including patients, families, and healthcare partners.
  • Grow inpatient referrals through on-site visits and timely resolutions with case managers and physicians.
  • Assess the appropriateness of admissions via assessments and discussions with families and referrals.
  • Represent programs at events, educating the provider community through in-services and presentations.
  • Collaborate with marketing to create targeted referral materials and contribute insights to leadership.
  • Serve as a clinical expert, understanding referral-related financial implications with Patient Financial Services.
  • Maintain referral and admission data accurately using approved systems.

Benefits

  • $10,500/year tuition advancement/reimbursement for employees earning undergraduate and graduate degrees.
  • 50% college tuition grant for dependents up to $32,000/year for eligible employees with 5 years of service.
  • Recently increased differentials and bonuses for advanced degrees and certifications.
  • Comprehensive medical, dental, and vision insurance effective the month after joining.
  • Enhanced mental health benefits and automatic 401K contributions.
Full Job Description
Overview

This position is 40 hours per week, working Monday through Friday from 8:00am-4:30pm, hours are flexible and hybrid schedule. Must be available to work outside of normal working hours as needed. Must be able to travel in a reliable personal vehicle to and from different locations and sites within Maryland, approximately 75% of the time.

Benefits You Will Receive
  • $10,500/year tuition advancement/reimbursement for employees earning undergrad and graduate degrees (pro-rated for 16-39 hours/week)
  • 50% college tuition grant for dependents up to $32,000/year for eligible employees budgeted 30-40 hours per week who have 5 years of service or more.
  • Recently increased differentials
  • Student loan repayment for employees budgeted 30-40 hours per week ($100 per month up to $10,500)
  • Bonus incentive for a masters degree
  • Bonus incentive for nursing certification
  • Medical, Dental, Vision (active the month after you attend HR) most places make you wait 3-6 months)
  • Enhanced Mental Health Benefits
  • 401K Automatic 3% employer-funded "base contribution" with additional 1.5%-3% based on years of service
  • Sick and Vacation accrual upon first day of work
  • Dependent Care Flexible Spending Account (Child Care Spending Account)
  • $2,000 for each eligible child through the age of 6; $600 for each child age 7-10
  • Progressive Career Ladder with salary increase
  • Program to earn free CEUs
  • Free secure and monitored parking

Responsibilities
  • Strategically develops, establishes, nurtures, and maintains positive relationships with referral customers, including patients and families, hospital/health system partners, payors, and business customers.
  • Build and sustain trusted external relationships with referring hospitals, case managers, physicians, and office managers through on-site visits, calls, and timely issue resolution to grow inpatient referrals and meet census/throughput goals.
  • Assess admission appropriateness via in-person assessments and referring source coordination as well as family discussions about programs.
  • Represent programs at conferences and community events; educate the provider community by providing in-services and professional presentations for referral sources and stakeholder groups.
  • Collaborate with the Public Relations and Marketing department/External Relations to develop targeted materials and referral messaging; contribute market intelligence and referent feedback to leadership.
  • Serve as a clinical expert for insurance and partner with the Patient Financial Services department to understand referral-related financial implications and insurance considerations.
  • Maintain accurate referral, admission, and disposition data in approved systems (e.g., Electronic Medical Record (EMR), referral trackers/Customer Relationship Management (CRM), report trends, pipeline, and conversion metrics.

Qualifications

Education: Graduation from an accredited school of nursing. BSN or enrolled in a BSN program to be completed within 2 ½ years of hiring date.

Experience: Minimum 3 years of care management experience in a hospital care setting. Demonstrated client services/relationship management and/or outreach/marketing experience in healthcare settings is required.

License: Active, unencumbered Registered Nurse license from Maryland or a compact state.

Certification: Current CPR certification that included hands on skills.

Related case management, quality assurance, or utilization review certification preferred.

Kennedy Krieger is an approved site for the Nurse Corps Loan Repayment program! More info can be found here: https://bhw.hrsa.gov/funding/apply-loan-repayment#nclrp

Minimum pay range

USD $71,518.51/Yr.

Maximum pay range

USD $127,585.95/Yr.

About Kennedy Krieger Institute

Kennedy Krieger Institute is a nonprofit, 501(c)(3) organization located in Baltimore, Maryland, United States, that provides inpatient and outpatient medical care, community services, and school-based programs for children and adolescents with learning disabilities, as well as disorders of the brain, spinal cord, and musculoskeletal system. The Institute is internationally recognized for improving the lives of children and adolescents with pediatric developmental disabilities and disorders of the brain, spinal cord, and musculoskeletal system through patient care, special education, research, and professional training. The Institute's patient care programs offer an interdisciplinary approach to treatment that integrates care from physicians, nurses, therapists, and educators. The Institute's research programs focus on the development of new treatments and therapies for pediatric developmental disabilities and disorders of the brain, spinal cord, and musculoskeletal system. The Institute's professional training programs provide education and training to healthcare professionals, educators, and researchers in the field of pediatric developmental disabilities and disorders of the brain, spinal cord, and musculoskeletal system.
Learn more about Kennedy Krieger Institute
Size
2,000 employees
Industry
Founded
1937

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