Associate's degree in Nursing required; Bachelor's preferred
Current and valid D.C. Registered Nurse license
2+ years of clinical experience with leadership/supervisory skills
Strong manual dexterity for clinical and administrative tasks
Ability to perform physical requirements such as lifting and standing.
Responsibilities
Evaluate and optimize patient care delivery and clinical operations
Monitor patient appointments, flow, and records for efficiency
Guide clinical flow to ensure timely patient care
Supervise staff to ensure appropriate care delivery and documentation
Coach staff on best practices and monitor adherence
Manage medical supplies and order as needed for clinic operations
Address and resolve patient complaints promptly
Analyze and recommend improvements for patient care systems
Proactively solve problems to minimize delays in care
Oversee orientation and competency assessments for new hires
Benefits
Continuing education program and professional development
Collaborative team environment with a focus on patient-centered care
Opportunity to take on leadership responsibilities
Support in maintaining compliance with healthcare regulations
Engagement in medical and procedural skills oversight
Full Job Description
Position Summary
The RN Clinical Supervisor is responsible for maintaining clinical operations and safe delivery of patient care in the clinical area. Safe, efficient, and financially responsible measures should be maintained to assure patient care in accordance with best practice.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Evaluates all aspects of the patient care delivery system, makes recommendations, and, in collaboration with the physicians, optimizes operations.
Monitors patient appointments, patient flow, and patient records.
Continually evaluates clinical flow and provides guidance and direction to facilitate patient care in an optimal timeline.
Supervises and is responsible for all staff for the appropriate delivery of care, medical and procedural skills, and appropriate documentation in the EHR.
Coaches and teaches staff in using correct medical technique per best practice and documents deviations/inappropriate technique and patient care delivery. Collaborates with Clinical Manager to document inappropriate staff behavior/inadequate skills within the disciplinary process.
Monitors supply function to include securing, managing, tracking, and ordering of medications, vaccinations, and all medical supplies for clinic operations oversight, and appropriate levels for daily operations.
Responsible for overseeing and tracking all clinically related patient complaints, serving as both an MFA representative and patient advocate to ensure each complaint or concern is addressed and resolved on time. Escalates to Clinic Manager if needed.
Analyzes systems and procedures, recommending changes that enhance the quality of patient care and increase operational efficiency.
Anticipates problems and obstacles in clinic settings and applies appropriate problem-solving skills to prevent or reduce delays in patient care, to reduce and improve overall wait times in the clinic.
Responsible for managing new hire orientation. Plans schedule, assigns mentor, and monitors progress. Verifies MA competencies (new hire and annual) and documents performance/completion of probationary period.
Develops and oversees continuing education program and implements appropriate educational tools for Medical Assistants and other staff.
Facilitates the provider's ability to provide patient care by ensuring staff assistance as needed.
Available to respond to any clinical patient emergency and directs staff as needed to call 911, implement emergency medical intervention, follow physician orders, and maintain patient safety.
Available to provide clinical coverage as needed.
Ability to assist the physicians with procedures, administer injections, triage, and other medical/nursing duties as needed.
Available for the triage process and may assist in triaging patients that arrive without appointments to direct them to the appropriate level of care as needed.
Demonstrates excellent communication skills with staff, patients, providers, and supervisors, and uses a positive team approach in communication.
Acts as a role model for professional behavior and customer service excellence. Understands the value of teamwork and the importance of team development.
Acts as a resource to all clinical and administrative staff regarding patient care issues.
Responsible for addressing all Compliance 360 reports, safety issues, and infection control measures for the clinic. Implements all corrective actions promptly and provides retraining and education of staff and physicians as needed.
Works collaboratively with staff and others across service lines.
Evaluates staff effectiveness in providing patient care in a manner that adheres to MFA policies, Infection Control Guidelines, HIPAA, and OSHA guidelines
Ensures and promotes compliance with all departmental and MFA policies, including but not limited to the following:
Standards regarding training, professional development, communication, and management of workload.
CLIA requirements.
HIPAA requirements.
OSHA/safety and emergency policies and procedures.
Promotes MFA values such as iCARE for staff and develops/implements educational and team-building exercises to maintain a patient-focused, physician-led clinical practice and delivery of care.
All other duties as assigned.
Minimum Qualifications
Education
Associate's degree in Nursing or higher (Bachelor's preferred)
Licensure
Current and valid D.C. Registered Nurse license
Experience
Minimum 2 years of relevant clinical experience with demonstrated leadership/supervisory skills
Physical Requirements
Ability to sit, walk, bend, reach, and stand for extended periods
Must lift, carry, push, or pull up to 20 lbs.
Manual dexterity for clinical and administrative equipment
